On this page, you can verify the client installation path and set the automatic uninstallation of other antivirus software.
Client Installation Path
On this page, the client installation path appears. The client will be installed at this path.
You can modify the path if required.
Uninstall other Antivirus software
While installing the client, if another antivirus software is already present on your endpoint, client installation does not proceed further until you uninstall the other installed antivirus software to avoid conflicts.
If this option is selected, the client will uninstall other antivirus products after client agent installation. Thirtyseven4 EDR Security client installation will fail if it’s not able to uninstall other antivirus. The failure notifications will be displayed on Thirtyseven4 EDR Security Web Console Dashboard > Notifications.
Thirtyseven4 EDR Security installation will not be completed until the other antivirus is uninstalled manually.
Before you begin,
- Turn off the following settings for other antivirus (AV) present on the endpoints
- Password protection
- Self/Tamper protections
- Turn Off Windows Defender of the server OS. For Windows Server 2019 and Server 2022, you need to uninstall Windows Defender.
- Before mass deployment, test on one endpoint whether the Thirtyseven4 EDR Security is able to uninstall other antivirus.
Please note,
- Some antivirus products require a password while uninstallation. User need to provide password if prompted.
- The other Avs where user interface is displayed while uninstallation.
- if the user is logged off, the other AV will be uninstalled when the user logged in.
- Uninstallation is supported for the users logged in with Admin privileges.
- The other AVs with silent uninstall support, will be uninstalled seamlessly.
- If the other AV uninstallation is interrupted (Example: password not provided, uninstallation user interface closed by user, etc.), uninstallation will be attempted in the next periodic interval.
- If the other AVs do not have uninstall support or If Thirtyseven4 EDR Security is not able to uninstall other AV, you need to uninstall the other AV manually.
Set the automatic uninstallation of other antivirus
On this page, you can set the automatic uninstallation of other antivirus software.
- To uninstall the currently existing other antivirus from the endpoints automatically, select the Uninstall other Antivirus if present check box.
By default, the check box is not selected.
As the option is not selected, if other antivirus is already installed, then the Thirtyseven4 EDR Security client installation will fail.
On a console, you will receive a notification. - Click Apply.
- Download the client packager for Thirtyseven4 EDR Security client installation.
Note:
If the client agent was already created when Uninstall other Antivirus if present check box is disabled, you will need to create it again by enabling Uninstall other Antivirus if present checkbox and reinstall client agent again with this client packager.
Select preference to download client build
You can select the option from where you can download the client build. You can select one of the following options.
- Download from Thirtyseven4 EDR Security server – If you select this option, the client build is downloaded from the Thirtyseven4 EDR Security server. If the Fall back to download from Thirtyseven4 CDN location check box is enabled, the endpoint will download client build from Thirtyseven4 CDN Location if the Thirtyseven4 EDR Security server is busy.
- Download from Thirtyseven4 CDN location. – If you select this option, the endpoint will directly download client build from QH CDN location.
- Download from your own custom file server – Before you select this option, copy the builds folder from ‘/opt/Thirtyseven4 EDR Security_EndPoint_Security/deployment/clientpackager/’ location to your own file server.
Now here give the path of the file server where the client builds folder is copied.
This feature is applicable only for the clients with Microsoft Windows operating system.