Overview
As an Administrator, you can now manage the quarantine process centrally through the EPS Console in EPP On-Premise v8.4. This functionality enhances visibility and control over quarantined files from all connected endpoints.
❗ Note: This feature is not applicable for Control Center (Multisite) environments.
Scope
- Quarantine information is collected from all Endpoints and made available on the EPS Server.
- Applies to all licensed EPP flavours.
- Upload functionality is only supported on On-Prem deployments, not on Cloud.
- Upload feature is controlled by a license flag (default: disabled).
Supported Admin Actions
From the EPS Console, administrators can perform the following actions:
Single-Selection Actions
-
Pull from Agent
- Downloads the file from the agent (if online) or via roaming server (if roaming).
- Not applicable if file is already downloaded.
-
Restore All / Delete All
- Restores or deletes all matching records across endpoints.
- Requires at least one row selection.
- Confirmation alert includes number of records and a help link.
Multi-Selection Actions
-
Restore
- Skips records already marked as Restored or Deleted.
-
Delete
- Skips records already marked as Restored or Deleted.
-
Send to Seqrite Lab
- Skips records with status Restored, Deleted, or Sent to Lab.
Quarantine Record Details Displayed on Server
Each record displays:
- File hash code
- Endpoint details
- File name
- Location
- Quarantined on
- Virus name
- Source
- Action status
Action Status Values
| Status | Description |
|---|---|
| Quarantined | Default status |
| Deleted | File removed |
| Restored | File restored |
| Delete in Progress | Deletion is ongoing |
| Restore in Progress | Restoration is ongoing |
| Send to Lab in Progress | Lab submission initiated |
| Sent to Lab | File submitted to Seqrite lab |
| Upload in Progress | File is being uploaded |
| Download File | File available for download (after upload) |
| Pull Request In Progress | Pull request ongoing |
| Pull Request Failed | Unsuccessful Pull Request |
| Delete Failed | Could not delete the selected |
| Restore Failed | Failed selected restore request |
| Send Failed | Failed the send request |
Download Workflow
- Admin submits Upload request with a password for file protection.
- After successful upload, Download File option becomes available.
- File is password-protected during download.
Note The upload file size limit is restricted to 10 mb.
Agent & Console Sync
- Actions performed on Agent UI are reflected on Server Console.
- Vice versa synchronization is ensured.
Report Management
-
Quarantine data retained for:
- 60 days (status: Restored or Deleted)
- 90 days (all other statuses, considering client retention max config)
- Export Options: CSV / PDF
- Scheduled Report Support: Available via Admin settings.
- Filters & Copy Functionality: Supported for hash codes.
Note: Restored and Deleted reports will be deleted after 60 days
Role-Based Access
| Role | Permissions |
|---|---|
| Super Admin / Admin | Full access to all actions and reports |
| Group Admin | Can act on files belonging to their group and child groups |
| Report Viewer | View-only access, no actions allowed |
Upgrade Support
During a Client Major Upgrade:
- Agent backs up the Quarantine DB and restores it after upgrade.