EPS 7.6 Migration

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Thirtyseven4 EDR Security recommends customers of Thirtyseven4 EDR Security 7.6 should migrate to Thirtyseven4 EDR Security 8.2.
For the current Thirtyseven4 EDR Security 7.6 customers, Thirtyseven4 EDR Security is providing a tool to migrate data of clients, groups, and policies from Thirtyseven4 EDR Security 7.6 to Thirtyseven4 EDR Security 8.2.

This page will guide you through the step-by-step migration process to migrate Thirtyseven4 EDR Security 7.6 data of clients, groups, and policies to Thirtyseven4 EDR Security 8.2. This page is active for only 60 days from the activation date of Migration feature.

System Requirements

  • Service Pack 5.0 applied on Thirtyseven4 EDR Security 7.6 Server and clients
  • Windows and Linux
    For System requirements for Thirtyseven4 EDR Security clients, See System Requirements.

Important

  • If the OS requirements are not met, the clients, groups, and policies data will not be migrated to Thirtyseven4 EDR Security 8.2.
  • The client is installed in the default path. You can modify the client installation path, if required. If you want to change the path, you should change the path before migration.
    To change the client installation path, go to Thirtyseven4 EDR Security 8.2 console > Configurations > Client Installation.

Migrating Data

Thirtyseven4 EDR Security 7.6 Migration process means migrating the data of clients, groups, and policies from the Thirtyseven4 EDR Security server 7.6 to the Thirtyseven4 EDR Security server 8.2.

Migrating clients, groups, and policies

To migrate Thirtyseven4 EDR Security 7.6 data of clients, groups, and policies to Thirtyseven4 EDR Security 8.2, follow these steps:

  1. Go to Thirtyseven4 EDR Security 8.2 console > Deployment > Thirtyseven4 EDR Security 7.6 Migration page.
  2. Click the Export Tool button. The tool is downloaded.
  3. Execute the Export Tool on the Thirtyseven4 EDR Security 7.6 server.
  4. After the Export Tool is executed, ‘Do you want to change export location? [y/n]’, question appears. To provide local system path to export data of the clients, groups, and policies , type ‘y’ and type the path.
    To export the data to the default path, type ‘n’.
    The default export path is installation directoryThirtyseven4 EDR SecurityThirtyseven4 EDR Security 7.60AdminExport.
    After validating the path, the data is exported in the .DAT format at the set path. The Client.dat and Groups.dat files will be zipped automatically to Export.zip by the Export Tool.
  5. Go to Thirtyseven4 EDR Security 8.2 console> Deployment > Thirtyseven4 EDR Security 7.6 Migration page.
  6. Click the Import Data button. The Import Data dialog appears. By default, the Client and Groups check boxes are selected, so all clients, groups, and policies are imported. If you don’t want to import groups, clear the Groups check box.
  7. Click Browse to Import Export.zip file.
  8. Click Import. The data is imported successfully. The success message appears.

    9. > Note
    Maximum no. of groups to be imported: 999
    Maximum no. of policies to be imported: 198


    For Group and Policy Migration, please note

    • If a duplicate group is found on both Thirtyseven4 EDR Security 7.6 and Thirtyseven4 EDR Security 8.2, it will be skipped. But if the applied policies are different on duplicate groups, the policy applied on Thirtyseven4 EDR Security 8.2 remains the same.
      Example: If ‘Group1’ is present on both Thirtyseven4 EDR Security 7.6 and Thirtyseven4 EDR Security 8.2, after migration, the policy assigned to Group1 on Thirtyseven4 EDR Security 8.2 remains the same.
    • While importing the Firewall policy, ensure the following things.
      • In Thirtyseven4 EDR Security 7.6, if multiple Remote IP addresses are added to the Firewall exception, then in the imported policy in Thirtyseven4 EDR Security 8.2 multiple exceptions will be created for each IP.
      • Domain name exceptions are ignored
    • If a duplicate name is found in Thirtyseven4 EDR Security 7.6 and Thirtyseven4 EDR Security 8.2 of the following components while importing, a timestamp will be appended to the imported name.
      • Policy
      • Device name
      • User Defined Dictionary
  1. Applying Migration Service Pack for Windows, do the following.
    1. If you want to change the default client installation path, go to Thirtyseven4 EDR Security 8.2 console > Configurations > Client Installation. Else, client will be installed at default location.
    2. On Thirtyseven4 EDR Security 7.6 Migration page, click the Client Migration Tool button.
    3. The Client Migration Tool, migrate.zip is downloaded.
    4. Extract the zipped file on the Thirtyseven4 EDR Security 7.6 server. The extracted folder contains clagnt.dat and acsvpack.exe files.
    5. Execute acsvpack.exe on the Thirtyseven4 EDR Security 7.6 server.
    6. The Client Migration Tool prompt appears. Click Yes.
      If you select Yes, the endpoints will be migrated group-wise.
      If you select No, all the endpoints will be migrated in one go.
    7. The success message appears. Click Ok.

      8. The Migration Service pack is applied on Thirtyseven4 EDR Security 7.6 server successfully.

      Migrating Group-wise endpoints

      To migrate group-wise endpoints, follow these steps.

      1. Log on to the Thirtyseven4 EDR Security 7.6 console.
      2. Go to Clients > Manage Groups.
      3. Select the group from which the endpoints need to be migrated. You can migrate a group only once.
        A submenu list appears.
      4. Select Migration to Thirtyseven4 EDR Security 8.x.
        The confirmation screen appears.
      5. Click Yes.
      6. Restart the endpoint when the restart prompt will appear on the endpoint. You will receive 2 restart prompts during migration process in case you have not rebooted the system after Thirtyseven4 EDR Security 7.6 client installation.

      The migration feature is applied to the selected parent group and all child subgroups if available. All the endpoints under the parent group and child group, if available are migrated to Thirtyseven4 EDR Security 8.x.

  1. For Linux, do the following.
    1. Go to Thirtyseven4 EDR Security 8.2 console > Deployment > Online Installer page.
    2. Download latest Linux Thirtyseven4 EDR Security Client packager on the Linux client.
    3. The Client Installer tar file is downloaded. Extract the files on the Linux client.
    4. Execute the Installer. Uninstallation of previous version and installation of latest version will be done automatically.
      The data of clients, groups, and policies will be migrated successfully.
      Migrated Clients will appear online on the Thirtyseven4 EDR Security 8.2 console.

Removing inactive clients from Thirtyseven4 EDR Security 7.6

The migrated clients appear offline/inactive on the Thirtyseven4 EDR Security 7.6 Web console.
To remove inactive clients, follow these steps:

  1. Log on to the Thirtyseven4 EDR Security 7.6 Web console.
  2. Go to Admin Settings > Clients. The Client Installation page appears.
  3. Under Inactive Client Settings, select the Enable automatic removal of inactive clients check box.
  4. In the Remove a client if inactive for list, select number of days after which Thirtyseven4 EDR Security considers a Client is inactive.
  5. To apply the setting, click Apply.

Limitations

  • Thirtyseven4 EDR Security Migration 7.6 does not support the clients with Mac operating systems.
  • The Default client on the Thirtyseven4 EDR Security server will not be migrated to Thirtyseven4 EDR Security 8.2.
  • Update Agent upgrade is not supported.
  • Master Secondary setup not supported for Thirtyseven4 EDR Security 8.2.
  • Migration of Thirtyseven4 EDR Security Users and reports are not supported.
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