Using Two Factor authentication (2FA)

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You can enable 2FA for users as an added security measure. 2FA provides for a 2-Step verification which provides stronger security for your account by requiring a second verification step when you sign in. In addition to your regular username and password, the user would also need a code generated by the Google Authenticator app on the registered mobile number.

  1. Login to the HawkkEye portal using your regular username (email) and password.
  2. You will see the Two-factor Authentication screen asking you to install Google Authenticator app from Google Play Store or Apple Store.

    Note: This screen asking the user to install Google Authenticator on the registered mobile device is displayed only the 1st time after 2FA is enabled for user. The consecutive attempts to login will ask for the verification code sent on the mobile device only.
  3. After you have installed the Google Authenticator app on your registered mobile phone, you can proceed with either of the following options:
  4. A. Scan the QR code displayed on the Two-Factor Authentication dialog. A 6-digit code will be generated and displayed on the mobile device.

    B. Enter the secret setup key (displayed on the Two-Factor Authentication dialog).

    A 6-digit code is generated on the Google Authenticator app on your mobile phone.

  5. On the Two-Factor Authentication dialog, place a tick mark against “I have registered on Google Authenticator” and then, click Continue. The Two- Factor Authentication dialog is displayed.
  6. Enter the 6-digit code obtained on your mobile in the earlier step and click Verify.
    You will be automatically logged on to the HawkkEye dashboard.

Note 1: The secret verification code will be sent each time to the user’s registered mobile phone after 2FA is enabled for that user.
If, for some reason you enter the secret verification code incorrectly more than twice, the user account will be locked and user must contact the administrator for have the 2FA reset for the user. The above process must then be repeated once.
If in case, you have changed your mobile and have re-installed Google Authenticator on your mobile phone, you must request your Super Admin to reset the 2FA for your user account. You can login again after you register for Google Authenticator and obtain your verification code.

Note 2: 2FA is enabled for Super Admin role for all new tenants by default. When Super Admin creates any user, 2FA will be enabled by default for that user. Users will be notified by an email when Super admin enables/disables/reset 2FA for any user.
The Super Administrator can enable, disable or reset 2 Factor Authentication (2FA) for other users, as required. The process is simple and requires the end user to install a simple Google Authenticator app only the first time the user logs into the portal after 2FA is activated for the user.

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