macOS Catalina and above versions requires approval from the users to run the Installer for Endpoint Protection for Mac, when tar file is extracted on Desktop/Downloads folder.
1 While installing EPP Mac client, a prompt appears to ask permission to access Desktop/Downloads/Documents folder where MCCLAGNT.TAR file is extracted.
2 To continue installation, click OK.
For Users having macOS Catalina, the following system extension prompts will appear one by one when the installation starts. Click Open Security Preferences on all the prompts.
Self-protection (ggcext) prompt
Online protection (Opsext) prompt
Data Loss Prevention (dlpext) prompt
File Activity Monitor (famext) prompt
Web Security (webflt) prompt
Email Security (mailflt) prompt
For Users having macOS Big Sur and above, the following prompts will appears one by one when the installations starts. Click Open Security Preferences on all the prompts.
Self-protection (ggcext) prompt Online protection (Opsext) prompt
Data Loss Prevention(dlpext) prompt File Activity Monitor (famext) prompt
Web Security (webflt) prompt Email Security (mailflt) prompt
3 User needs to ALLOW all the above shown system extension prompts to ensure the following settings on macOS Catalina to macOS Sonoma.
i. Go to System Preferences > Security & Privacy.
ii. Click the lock icon and provide the password if it is locked.
iii. Click the Allow button as shown in the following screenshot.
Note: On macOS Catalina “Placeholder Developer” is shown instead of the corresponding app name. Issue is acknowledged by Apple and according to Apple, will be solved in Big Sur. https://developer.apple.com/forums/thread/130056
iv. The list of updated system software appears. Click Ok.
v. Restart your computer.
4 Allowing System Extension Prompts on macOS Sequoia
To configure system extensions on macOS Sequoia, follow these steps to enable both Endpoint Security Extensions and Network Extensions:
• Endpoint Security Extensions
a) Navigate to System Settings > General > Login Items & Extensions. Click the
info icon next to Endpoint Security Extensions.
b) In the Endpoint Security Extensions section, individually enable the following extensions:
opsext dlpext famext ggcext
c) After enabling each extension, click Done.
• Network Extensions
a) Navigate to System Settings > General > Login Items & Extensions. Click the info icon next to Network Extensions.
b) In the Network Extensions section, individually enable the following extensions:
Webflt mailflt
c) After enabling each extension, click Done.
Endpoint Security Extensions:
Network Extensions:
Permission required to support macOS Catalina and above
Product’s [Seqrite] & Services would require permission to access system files on macOS Catalina and above. After Allowing all Apps and Services, system restart is required.
1 Post successful installation of Seqrite Endpoint Protection, the following prompts appear.
For Users having macOS Catalina, the following prompts will appear. Click Allow on all the prompts.
Email Security VPN configurations
Web Security Network content
For Users having macOS Big Sur and above, the following prompts will appear. Click
Allow on all the prompts.
Email Security VPN configurations Web Security Network content
2 Avprompt prompt message will appear as shown below.
AVprompt
3 Do the following settings on macOS.
i. Open System Preferences.
ii. Go to Security & Privacy > Privacy tab.
iii. Click the lock icon and provide the password if it is locked.
iv. Select Full Disk Access in the left pane.
4 Add the following processes in the given path and then select the processes in the Security & Privacy Full Disk Access window,
/Library/Application Support/Seqrite/ Seqrite/opssvc
/Library/Application Support/Seqrite/ Seqrite/qhhlpdmn
/Library/Application Support/Seqrite/ Seqrite/dlpscanner
/Library/Application Support/Seqrite/ Seqrite/scanner.app
/Library/Application Support/Seqrite/ Seqrite/update.app
/Library/Application Support/Seqrite/ Client Agent 10.13/Endpoint Protection Client
/Library/Application Support/Seqrite/Seqrite/schddmn
opsext (already present in the privacy section)
ggcext (already present in the privacy section)
Dlpext (already present in the privacy section)
famext (already present in the privacy section)
/Library/Application Support/Seqrite/Seqrite/dcsvc (applicable only to macOS Big Sur and above)
5 The following screenshot will appear showing Full Disk Access configuration in System Preferences.
Full Disk Access
If you install Seqrite Endpoint Protection Mac client on macOS Catalina for the first time, the following alert prompt appears,
Note: The above prompt does not appear on macOS Big Sur and above (Intel and Apple’s ARM64) system.
6 To function Seqrite EPP Mac client on macOS Catalina and later, do the following.
i. Click Open Security Preferences.
ii. Allow “Quick Heal Technologies (P) Ltd.” from the ‘System Preferences >> Security & Privacy’.
7 The following screenshot displays mailflt & webflt network extensions connected state in System preferences > Network
Note: Once all the System extensions are allowed and the required permissions are given, then restart your computer.
Please note:
• Device Control, Data Loss Prevention, and File Activity Monitor depend upon Virus Protection.
• Phishing Protection, Browsing Protection, and Web Security may create multiple reports for a single instance if restricted URL is run on Opera browser.
• Notification for Remote Scan, Remote Update, and Remote Un-install from Seqrite EPP web console cannot be sent if Mac client user is not logged on to the Mac machine.