Seqrite Endpoint Protection (EPP) Cloud Staging

Upgrade Control Settings

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Presrequisites

Important Note: Before proceeding with the upgrade, please ensure to follow prerequisite:

  • OS – Windows
  • For both Client Agent versions v10.9.0.0 and v10.12.x.0 (where x = 0, 1, or 2)
  • The VDB date must be on or after August 29th, 2025
  • AV status – Success

Admins can now define the maximum number of days allowed before a client must reboot post-upgrade.
These settings are integrated into the Admin Console under the Upgrade Control Settings tab.

Navigate to:
Admin Settings → Upgrade Control Settings Tab

Configuration Options

  1. Max Number of Days to Reboot
    Purpose: Allows the admin to define the maximum number of days within which a client must reboot after an upgrade.
    UI Element: Dropdown or selection list.
    Allowed Values:
    0 days
    1 day
    3 days
    5 days
    7 days
    Visibility: This setting is visible and editable from the Admin Console UI.
  2. Snooze Time Options (Backend Only)
    Purpose: Enables configuration of snooze intervals for reboot prompts.
    Supported Values (in hours):
    1
    2
    3
    4
    Visibility: These values are not shown in the UI, but are included in the backend configuration payload.
    Client Action Payload
    When an upgrade is initiated from the Admin Console, the following parameters are included in the Upgrade Client Action payload:

    1. Configured maximum reboot days
    2. Configured snooze time options
    3. Validation & Error Handling
    4. Only the defined values are accepted:
    5. Reboot Days: 0, 1, 3, 5, 7
    6. Snooze Times: 1,2,3,4 hours
      Any attempt to configure unsupported values will be blocked with appropriate validation messages.

Follow these steps to upgrade Client v10.9 and v10.12 to v10.13:

  1. Log on to the “Seqrite Endpoint Protection” Cloud web console.

  2. Go to Admin Settings.

  3. Click Upgrade Control >> Upgrade Control Settings.

  4. Select “Max Number of Days to Reboot".

    1. You can select 0-7 days

      • If 0 days is selected, then consent prompt message will not be shown on the endpoints, the client will upgrade with the old major upgrade flow i.e. once upgrade command received on client, Client Agent 10.9/10.12 CA and AV will be uninstalled silently and reboot required prompt will be shown to the user. New AV installation will be done once user restarts the system.

      • If 1-7 days is selected, then the consent prompt message will be displayed on the client.

        • Max time to Auto upgrade will be calculated from the time when consent prompt is received on client system. For example: If max time is selected as 1 day, then if Consent prompt is received on 4th July 2025 10:00 AM so max time to reboot the device will be 5th July 2025 10:00 AM.

  5. Save the Upgrade Control settings from server.

  6. Go to status Page.

  7. Select the clients which you need to upgrade and send the "Upgrade Clients" command from client action.

    1. Please select Windows Client version 10.9.0.0/10.12.x.0
    2. AV status is “Success”
    3. VDB is 29th August 2025or after

  8. Send Upgrade Notification.

    1. Once the upgrade notification is sent successfully from server then on client system consent prompt will get appeared.

    2. Once consent prompt is received on client system then AV Status on console for that selected clients will be changed to “Upgrade in Progress”.

    3. On Client consent Prompt will be received and it will be shown like below.
      And follows the process given below.

    4. User can select one of the options from the consent Prompt.

    5. If user selected “Upgrade and restart now” option, then upgrade will start immediately and below prompt will get displayed once upgrade is in progress.

    6. Once Upgrade process starts AV Status on console is changed to “Reboot Required”.

    7. After uninstallation of 10.9/10.12 CA+AV the client tries to install new AV so before system restart the text message on the above prompt will get changed like below.

       

      To ensure user to save the ongoing work.

      • If user selected “Snooze and remind me later in” option, then consent prompt will appear again after selected snooze time.
      • User can snooze it until the max time reaches. Once the max time reaches upgrade will start automatically. Following the same process.
      • Once system reboot is done then AV status on console will be “Success” and client version will be 10.13.0.0.

Note:

  1. Windows client including Server OS Selection for upgrade – a reboot will be required
  2. If ‘Seqrite Universal Agent’ is installed on system, then after Upgradation of Client Agent v10.9/v10.12 to Client Agent v10.13 it will get integrated in ‘Seqrite Universal Agent’.
  • Default tray icon will be red in colour
  • All agent installed on clients will open at once upon clicking on tray icon.

Audit & Tracking
All changes made to the reboot configuration settings are:

Logged in the Admin Activity Logs
Available for audit and review to ensure compliance and traceability

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