Seqrite Centralized Security Management – General
1.What is Seqrite Centralized Security Management?
Seqrite Centralized Security Management is an integrated solution that allows the security management of multiple endpoints deployed at different geographical locations. Endpoints may consist of desktop computers, laptops, and or mobile devices that are registered with Seqrite EPS or Seqrite mSuite products.
2.How does Seqrite Centralized Security Management work?
IT administrators from any location can easily connect to Seqrite Centralized Security Management central console to view the latest security status, count for endpoints on which infection is detected, security violations for policy and applications, view count by Operating System and Agent version for mobile and PC endpoints from one single dashboard. Seqrite EPS and Seqrite mSuite portals send the data to the Seqrite Centralized Security Management portal which consolidates and displays the corresponding data on its dashboard. The Dashboard area on the console displays the count for all the endpoints (Computers and mobile devices) that have been deployed via Seqrite EPS Cloud and m-Suite products respectively.
3.What types of endpoints are supported?
Endpoints may consist of desktop computers, laptops, and mobile devices that are registered with Seqrite EPS, Seqrite Data Privacy, Seqrite ZTNA or Seqrite mSuite products.
4.What information will be visible on the Seqrite Centralized Security Management dashboard?
The Seqrite Centralized Security Management dashboard depicts the count for endpoints on which infection is detected with the breakup for computers and mobiles, violations for applications and policies, the count of Operating Systems and versions of the client agent installed.
5.What telemetry information related to Data Privacy is displayed on the Seqrite Centralized Security Management dashboard?
Information about top 10 Personal Data Classifiers picked from Data Privacy is displayed on Seqrite Centralized Security Management dashboard.
6.What telemetry information related to ZTNA is displayed on the Seqrite Centralized Security Management dashboard?
Information about top 5 blocked applications and top 5 users accessing blocked applications picked from ZTNA is displayed on Seqrite Centralized Security Management dashboard.
7.What is the period for which data is shown?
The data can be shown for the selected period of 3-6 days, 7-14 days, 15-29 days, or 30 days and more. For top 10 personal data classifiers, top 5 blocked applications and top 5 users accessing blocked applications data is shown for last 7 days only.
8.What types of browsers are supported?
The Web browsers supported for Seqrite Centralized Security Management are Internet Explorer 10 and 11, Microsoft Edge, Google Chrome 60 and above, Mozilla Firefox 55 and above.
9.How to see user information?
On the user page, you can view, add, delete, edit and export user information. You can also send activation link to new user to activate their account.
10.Do all users have the same access rights?
A user may be assigned an administrator’s role, or a Help desk representative, a read-only user role or as an ordinary user. An administrator has full authority and can manage the mobile and PC endpoints directly through the Seqrite Centralized Security Management console whereas a help desk representative and other users have limited rights. Help Desk representative cannot add/edit/delete users with Admin roles.
11.What type of users Help Desk user can import?
Help Desk user can only import users with user roles Help Desk, Read Only and User. Help Desk user can not import users with user role Admin.
12.What is the maximum number of users supported per tenant at Seqrite Centralized Security Management ?
Maximum 15000 users are supported per tenant at Seqrite Centralized Security Management.
13.What is the maximum number of users supported per "Import CSV" operation at Seqrite Centralized Security Management ?
Maximum 1000 users can be imported during Import CSV operation at Seqrite Centralized Security Management.
14.How to manage the endpoints in a network?
On the ‘Manage’ page, you can manage all the endpoints in your network. An administrator has complete control over the functions and features and is taken directly to the respective product console. For example, if you have administrator role and you click Computers, you are navigated directly to the Seqrite Centralized Security Management product console, where you can carry out the administrative activities as required.
15 What if technical support is needed?
You can access the support tab in the Seqrite Centralized Security Management console to engage the support team. It is recommended that you have all the necessary details with you during the call to receive efficient support from Team Seqrite.
16.What types of technical support are available?
The support page includes options like FAQs, Live chat support, raising a ticket and email support.
17.Can I directly get in contact with a support executive?
Yes. You can call us on our support numbers. Select your country and dial the corresponding number. The toll free numbers for India are listed along with the timings.
18.How can I buy Seqrite Centralized Security Management?
If you are a new user, you can register for a trial on the portal seqrite.com
If you are an existing customer of Seqrite EPS on Cloud, Seqrite Data Privacy, Seqrite ZTNA or Seqrite mSuite, you can login to Seqrite Centralized Security Management after registration and onboarding.
19.Can I go for a trial version before I buy?
Yes, if you are an existing customer of Seqrite EPS on Cloud, Seqrite Data Privacy, Seqrite ZTNA or Seqrite mSuite, you can sign up for the trial version from within the License page on your Seqrite product console. If you are a new user, you can register for a trial on the portal seqrite.com
20.How do I start using Seqrite Centralized Security Management after I buy a commercial license?
You have to onboard/register from the Seqrite Centralized Security Management portal, then you can get in touch with Seqrite sales team and get the license key modified as per the requirement.
21.How many endpoints mobile/PC can Seqrite Centralized Security Management support at a time?
This depends on the license that you have purchased for the point products, Seqrite EPS on Cloud or Seqrite mSuite, Seqrite Data Privacy and Seqrite ZTNA.
22.Can I use Seqrite Centralized Security Management with my other endpoint products that I already purchased?
Yes, you can use Seqrite Centralized Security Management either with Seqrite EPS on Cloud or Seqrite mSuite, Seqrite Data Privacy or Seqrite ZTNA.
23.Can I increase the number of endpoints after I have bought Seqrite Centralized Security Management?
You need to contact the Seqrite Sales team to upgrade your point product license to increase the number of endpoints.
24.What type of data does Seqrite Centralized Security Management collect? Is my private data safe with Seqrite Centralized Security Management?
Seqrite Centralized Security Management does not collect any private data.
25.Does Seqrite Centralized Security Management also provide antivirus protection to my endpoints?
Seqrite Centralized Security Management in itself does not offer any antivirus protection. The point products Seqrite EPS on Cloud and Seqrite mSuite do have antivirus protection inbuilt.
26.Can employees in my company use their private devices also for official work?
Yes, Seqrite mSuite supports the BYOD model to allow company employees use the private devices for official work.
27.Is Seqrite Centralized Security Management GDPR compliant?
Yes, Seqrite Centralized Security Management, and the point products Seqrite EPS on Cloud and Seqrite mSuite, Seqrite Data Privacy, Seqrite ZTNA are GDPR compliant.
28.How to do Trial License onboarding for Seqrite product?
You can avail 30-day trial of some of Seqrite Security Cloud Suite products. You can visit https://www.seqrite.com/ and select the product that you want to try. You need to sign-up for getting the trial version of the Seqrite product.
Note: If you are accessing the product from a browser having English, or Korean or Japanese UI, the onboarding page will be displayed in the respective language.
Signing up for trial Onboarding
You can sign up the trial version of Seqrite Seqrite product with the following steps.
1. On https://www.seqrite.com/, navigate to the Seqrite product that you want to try. Click TRY NOW button.
2. The 30-day trial of Seqrite product name dialog appears. In the dialog provide the following information.
3. Enter your First name and Last name.
4. Enter your Business Email Address.
Note: The email address must be a business email address. Seqrite Centralized Security Management will not accept generic email address.
5. Enter your Mobile number.
6. Select your Job Role from the list.
7. Enter your Company Name.
8. Select the Industry type from the list.
9. Select range of number of employees working at your company in the Company Size list.
10. Select your Country, State, and City from the list.
11. Select Preferred product language from the list.
- Currently Seqrite Endpoint Security EPS and Seqrite Centralized Security Management are supporting UI in English, Japanese and Korean languages.
- The UI of mSuite, Data Privacy and ZTNA will be displayed in English language only.
12. Select the I’m not a robot check box.
13. Click Sign up.
29.How to do Commercial License onboarding for Seqrite product?
If you have a product key, you can use the commercial version of Seqrite product. For commercial onboarding, you need to register the product first.
Note: If you are accessing the product from a browser having English, or Korean or Japanese UI, the onboarding page will be displayed in the respective language.
Registering Product
If you have the product key, you can register Seqrite Seqrite product with the following steps.
1. If you have the Product Key of Seqrite product, click the link Register Here. The Register for Seqrite
2. In Product Key Details section, select the corresponding check box of the product name that you want to register.
3. Enter product key in the text box.
4. In the Administrator Details section, provide the following information. Enter your First name and Last name.
5. Enter your Email Address.
Note: The email address must be a business email address. Seqrite Centralized Security Management will not accept generic email address.
6. Enter your Mobile number.
7. Select your Job Role from the list.
8. Select the I’m not a robot check box to validate captcha.
9. Click Next. The dialog appears.
10. In Company Details section, provide the following information. Enter your Company Name.
11. Select the Industry type from the list.
12. Select range of number of employees working at your company in the Company Size list.
13. Select your Country, State, and City from the list.
14. Select Preferred product language from the list.
- Currently Seqrite Endpoint Security EPS and Seqrite Centralized Security Management are supporting UI in English, Japanese and Korean languages.
- The UI of mSuite, Data Privacy and ZTNA will be displayed in English language only.
Note: Once selected, you cannot change the language from Seqrite Centralized Security Management console.
15. Select the I agree to the terms of License Agreement and Privacy Policy check box.
16. Click Register. The success message of registration appears.
You can check your email after few minutes for login Information and other details.
30.What is Centralized Tag Management in Seqrite Centralized Security Management and its usage?
Tag Management enables the grouping of users and applications based on criteria specified in the tags.
With the Seqrite Centralized Security Management 2.1 Release, the Tag Management has been migrated to Seqrite Centralized Security Management Console so that it is available for the onboarded integrated Seqrite Products. ZTNA – one of the Seqrite Centralized Security Management integrated products leverages this centralized Tag Management.
Currently, the Seqrite Centralized Security Management console supports Users and Applications Tags.
31.What is Centralized User Management feature available in Seqrite Centralized Security Management?
Now Seqrite Centralized Security Management Console enables configuring IdPs to sync users from that IdP. Once the users are synced in Seqrite Centralized Security Management those users will be available for Seqrite Centralized Security Management-integrated Seqrite products.
The users synced from an Active Directory can not be deleted or edited. Only users that are locally imported from a CSV file can be deleted but can not be edited.
32.What is Managed Device feature available in Seqrite Centralized Security Management?
Now Seqrite Centralized Security Management Console enables configuring IdPs to sync users from that IdP. Once the users are synced in Seqrite Centralized Security Management those users will be available for Seqrite Centralized Security Management-integrated Seqrite products.
The users synced from an Active Directory can not be deleted or edited. Only users that are locally imported from a CSV file can be deleted but can not be edited.
33.What is IdP Management feature in Seqrite Centralized Security Management?
The IdP Management feature enables configuring the active directory to sync the users’ data.
34. How to configure customer specific session timeout?
To configure customer specific session timeout, follow the steps.
- Login to Seqrite Centralized Security Management.
- Go to Admin -> Global Settings. By default session time out is set to 20 minutes. You can set the limit upto 2 hours.
35. How to configure SIEM server related information in Seqrite Centralized Security Management?
To configure SIEM server, follow the steps.
- Login to Seqrite Centralized Security Management.
- Go to Admin -> SIEM Integration. Turn on toggle button to enable SIEM configurations.
- Enter all the mandatory details.
- Select SIEM events from product specific events list.
- Click Apply.
2FA
1. What is 2FA?
2FA is security process implemented to enhance protection for resources the user can access in a corporate IT system. 2FA is a used to enhance protection when logging on to corporate system in which users provide two different authentication factors to verify themselves. These two factors may be the username and logon password, and a security code that is sent to the user’s registered mobile number.
2. What is the procedure to enable 2FA at Seqrite Centralized Security Management?
The Super admin of Seqrite Centralized Security Management has the privilege to add 2FA when a new user is created, or to edit an existing user and add the 2FA to the user logon process. The user has to install the Google Authenticator app from Google Play store on the registered mobile phone before logging on to portal and register for the 2FA by entering the code displayed on the portal or scanning the displayed QR code. A 6 digit code is then displayed on the app, which is then required to be entered on to the portal logon screen when prompted.
For more information, please refer this link.
3. What is the procedure to disable 2FA at Seqrite Centralized Security Management?
The Super admin of Seqrite Centralized Security Management has the privilege to disable 2FA for a by editing the existing user details. Super admin can re-enable 2FA for the user again anytime.
4. What is the procedure to reset 2FA at Seqrite Centralized Security Management?
The Super admin of Seqrite Centralized Security Management has the privilege to reset 2FA for a user by editing the user details. Super admin can re-enable 2FA for the user again, however, the user has to repeat the registration process again by installing the Google Authenticator app on the registered mobile phone.
5. How 2FA will work for Seqrite Centralized Security Management users?
Super Admin can enable 2FA for Seqrite Centralized Security Management users as an added security measure. 2FA provides for a 2-Step verification which provides stronger security for your user account by requiring a second verification step when you sign in. In addition to your regular username and password, the user would also need a code generated by the Google Authenticator app on the registered mobile number.
6. What is the procedure to login to Seqrite Centralized Security Management if user change their mobile device and 2FA is enabled?
User first needs to contact the Super Admin and request for resetting 2FA on that account. Then user needs to re-install Google Authenticator app on the new mobile phone device for the registered number and then repeat the registration step as prompted after logging on to the Seqrite Centralized Security Management portal. The user must contact Super Admin to reset 2FA so that user can repeat the registration step as prompted after logging on to the Seqrite Centralized Security Management portal.
7. How many invalid attempts are allowed for 2FA and what happens if user exceeds invalid attempts?
After 3 invalid attempts, the user account is locked. The user then has to contact the Super admin and request for resetting 2FA on that account. The Super admin will reset 2FA for that account after which the user needs to repeat the registration steps with the Google Authenticator app.
8. Do we need to enable 2FA again for the user who is associated with multiple tenants?
No, if 2FA is enabled then it will be applicable throughout the Seqrite Centralized Security Management application for the same user.
9. For how many seconds secret code is valid for 2FA?
Secret code is valid for 5 minutes.
10. Who can enable/disable/ reset 2FA for users?
Only a person with Super admin privileges can enable/disable or reset 2FA for users of Seqrite Centralized Security Management.
11. How to enable 2FA for Super Admin?
For newly on-boarded Seqrite Centralized Security Management Super admin, 2FA will be enabled by default.
Note: For existing super admins, they can navigate to user profile page and enable the 2FA for them.
12. How Super Admin can reset 2FA for Super Admin account?
Super Admin has to contact Seqrite Support Team to reset 2FA in case he has changed the mobile device.
Super Admin can also reset 2FA from user profile page as per his convenience.
13. How to import user with 2FA enabled?
Super admin has to download sample csv file template and he has to mention “Enable/Disable” in 2FA column and import the csv file.
14. How will a user know that 2FA is enabled / disabled / reset for his Seqrite Centralized Security Management account?
Whenever Super Admin enables / disables / resets 2FA for any user then user will be notified by an email.
Trial to commercial conversion
1. What is the procedure to convert free trial to commercial license for EPS cloud?
Please refer this link for more information.
2. What is the procedure to convert free trial to commercial license for mSuite?
Please refer this link for more information.
3. What is the procedure to convert free trial to commercial license for Data Privacy?
Please refer this link for more information.
4. What is the procedure to convert free trial to commercial license for ZTNA?
Please refer this link for more information.
5. Who can convert trial to commercial license conversion from Seqrite Centralized Security Management?
Any trial account user who has obtained the activation code from support or marketing division can convert to a commercial license.
6. How will a customer be notified after successful trial to commercial conversion?
A notification mail is sent to the registered email address about the successful conversion. In addition the license page will also display the commercial license details when page is refreshed after some time.
7. How do I start using Seqrite Centralized Security Management after I buy a commercial license?
If you are using a trial version, and have purchased a commercial license, you can convert your product trial license to a commercial license.
Click ‘Have a product Key/Activate License’and enter the activation key. Your trial license is converted to a commercial license and status updated on the license page shortly. You will also get a notification mail on the registered email address.
Note: There is no change to the product key when you activate your trial license to a commercial license. You will need to quote this product key for any query related to support for the product.
8. How can I buy Seqrite Centralized Security Management?
If you are an existing customer of Seqrite EPS on Cloud, Seqrite mSuite, Seqrite Data Privacy, or Seqrite ZTNA, you can login to Seqrite Centralized Security Management after registering for the trial version and onboarding.
9. Can we integrate two different products in Seqrite Centralized Security Management platform for example EPP Cloud Premium & Cloud advance?
No, only one license variant for each product (EPP, Seqrite EMM, Data Privacy and ZTNA) can be integrated with one Seqrite Centralized Security Management license.
10. Is there auto migration provision at Seqrite Centralized Security Management for lower edition to higher edition in EPS Cloud
Yes, edition can be upgraded at any point of time, but it can be done from backend.
11. What all information is shared between google authenticator and Seqrite Centralized Security Management? (More of a compliance/privacy question)
Only email address is shared.
12. How does Seqrite Data Privacy work?
Please refer Data Privacy Help for more information.
13. How does Seqrite ZTNA work?
Please refer ZTNA Help for more information.