Devices

The Device Page displays the list of Devices in a tabular format on which the Agents for the Seqrite Products are installed.

The Device list shows the following details related to the devices:

When you click any device from the list, the above information is displayed in the right panel:

Actions on Devices

The Devices page allows administrators to perform actions on one or more selected devices. To perform an action, navigate to Devices, select the required device or devices, click the Action drop-down list, and select the required action.

The following actions are available:

• Uninstall: Uninstalls the selected Seqrite product from the device.
• Collect Log: Initiates log collection for the selected device or devices to help troubleshoot issues.
• Delete: Removes the selected device entry from the Devices list.
• Upgrade: Initiates the product upgrade process for the selected devices.
• Remote Wipe: Remotely deletes the files and folders specified in the selected wipe template from the device.

Uninstall a Product

To uninstall a Seqrite product from a device:

1. Navigate to Devices.
2. Select the required device or devices.
3. Click Action and select Uninstall.
4. Select the Seqrite product to uninstall.
5. Confirm the action, if prompted.

The uninstall request is initiated for the selected device or devices.

Collect Device Logs

To collect logs from one or more devices:

1. Navigate to Devices.
2. Select the required device or devices.
3. Click Action and select Collect Log.
4. Select the required product or products, where prompted.
5. Enter a file name and click Submit.
6. After the request is submitted successfully, select the relevant device to open the Detailed Device Information panel.
7. Click Download Device Log File to download the collected log file, when available.

Use the collected logs to investigate issues related to the selected product.

Delete a Device

To delete a device entry:

1. Navigate to Devices.
2. Select the device or devices you want to remove.
3. Click Action and select Delete.
4. Review the confirmation message, if prompted, and confirm the action.

The selected device entry is removed from the Devices list.

Note:

• Verify that you have selected the correct devices before confirming the deletion.
• Delete action can only be performed on a disconnected device.

Upgrade a Product

To upgrade a product on selected devices:

1. Navigate to Devices.
2. Select the device or devices that require an upgrade.
3. Click Action and select Upgrade.
4. Follow the on-screen instructions to initiate the upgrade.

Monitor the device status and product version to verify the upgrade.

Note: The availability of an upgrade may depend on the installed product, the device status, and the applicable upgrade requirements.

Perform a Remote Wipe

You can remotely delete specified files and folders from managed endpoints, whether online or offline, to protect organizational data in the event of device loss, theft, compromise, or policy violations. You can configure the Remote Wipe operation by selecting a predefined wipe template, specifying file and folder paths manually, or uploading a CSV file containing multiple paths.

Prerequisite: Ensure that the required wipe templates are configured under Admin > Global Settings > Wipe Templates, if you intend to use a predefined template.

To perform a remote wipe:

1. Navigate to Devices.

2. Select the required device, click Action, and select Remote Wipe.

3. On the Select Type screen, review the device details, including the device name, operating system, status, and serial number.

4. Under Wipe Type, select Selective Wipe.

5. Configure the paths to be wiped using one or both of the following methods:

   • Select Template: Select a predefined wipe template from the Select a wipe template drop-down list.
   • Manual Paths: Enter the file or folder path in the Add Path field and click the + icon to add it. To specify multiple paths, repeat this step. Alternatively, use Bulk Upload to upload a CSV file containing multiple paths. Click Browse to select the file.

6. Ensure that the specified paths are correct. A maximum of 50 paths is allowed.

7. Click Continue to proceed to the Review & Confirm screen.

8. Review the wipe details and confirm the operation as prompted.

The remote wipe request is submitted for execution on the selected device.

Notes:

• Verify the specified paths before confirming the operation. Remote wipe deletes the data at the specified locations.
• Ensure that the uploaded CSV file follows the required format.
• The device must be online to receive the remote wipe command. If the device is offline, verify the request status and follow the applicable product behavior for pending actions.
• Use Action Logs to review the status of the remote wipe request.

Dashboard View based on User Role and Product Selection

Per user role, the system will display the dashboard corresponding to the selected product/s for that user. This improvement ensures users have a streamlined and relevant view, eliminating unnecessary distractions and enhancing productivity within the platform.