Alert Notification

This notification sends alert messages that need immediate attention. The alert message may be reports on scan, non-complaint devices, and any failed attempt for app upgrade.

Scan Report

The scan report gives the information about the threats detected, threat information, and if any action has been taken. If no virus is detected, only the information about the scan is displayed in the report.

Viewing device scan report

To view the device scan report, follow these steps:

1. Log on to Seqrite EMM console and click the bell icon for alert notifications.

   The relevant notification page appears. To see the details of a notification, click the View Report link under a notification.

2. For Alert Notification, select Scan Report from the following notification types:
   • Scan Report
   • Non-Compliant Report
   • App Upgrade Failure Notification
3. Select the period for the notification and click Search.

   All the notifications for the selected search options are displayed.

   To see the details of a notification, click the View Report link under a notification.

4. The Device Scan Report shows the following information:
   • Report Type: Shows the type of the report, Real-time protection.
   • Threats detected: Shows total number of threats detected.
   • Table shows the threat information:
     • Icon: Shows the icon of the diagnosed threat.
     • Name: Shows the name of the threat.
     • Threat: Shows the type of the threat. For example; adware, Potentially Unwanted Programs.
     • Type: Shows the type of threat. For example; application and file.
     • Location: Shows the location of the threat.
     • Installed on: Shows the date when the threat was installed on the device.
     • Action: Shows if any action has been taken on the threat.
     • Action Taken Date: Shows the date when the action was taken on the threat.

Non-compliant Report

The non-compliance report is generated when the device does not comply with the policies or expected security configurations. If you do not find a report for a device in the notifications, you can send the sync command to the device to fetch the latest report.

Viewing the device non-compliance report

To view the device non-compliance report, follow these steps:

1. Log on to Seqrite EMM console and click the bell icon for alert notifications.

   The relevant notification page appears. To see the details of a notification, click the View Report link under a notification.

2. For Alert Notification, select Non-Compliant Report from the following notification types:
   • Scan Report
   • Non-Compliant Report
   • App Upgrade Failure Notification
3. Select the period for the notification and click Search.

   All the notifications for the selected search options are displayed.

   To see the details of a notification, click the View Report link under a notification.

4. The Device Non-Compliance Report shows the non-compliant policies and configuration information as follows:
   • The policies table shows the name of the device and the recommended policy, and the following information:
     • Policy: Shows the name and type of the policy.
     • Reason: Shows the reason for device non-compliance with respect to the policy.
     • Reported Date: Shows the date when the device was non-compliant with the policy.
     • Resolved Date: Shows the date when the policy non-compliance was resolved.
     • Status: Shows the status of the policy.
   • The configuration table shows the following information:
     • Configuration Type: Shows the type of the configuration.
     • Name: Shows the name of the configuration.
     • Reason: Shows the reason of device non-compliance with respect to configurations.
     • Reported Date: Shows the date when the configuration non-compliance occurred.
     • Resolved Date: Shows the date when the configuration non-compliance was resolved.
     • Status: Shows the status of the configuration.
5. Click Close.

App Upgrade Failure Notification

Whenever there is an upgrade for the Seqrite EMM Agent, the administrator sends a push upgrade notification to the device user. The device user needs to upgrade the Seqrite EMM Agent. However, if the upgrade fails, a notification is sent to the administrator. The administrator then can take an appropriate action.

Viewing the App Upgrade Failure Notification

To view the app upgrade failure notification report, follow these steps:

1. Log on to Seqrite EMM console and click the bell icon for alert notifications.

   The relevant notification page appears. To see the details of a notification, click the View Report link under a notification.

2. For Alert Notification, select App Upgrade Failure Notification from the following notification types:
   • Scan Report
   • Non-Compliant Report
   • App Upgrade Failure Notification
3. Select the period for the notification and click Search.

   All the notifications for the selected search options are displayed. To see the details of a notification, click the View Report link under a notification.

   You can take an appropriate action to fix the issue.