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HawkkEye – General

1.What is HawkkEye?
Seqrite HawkkEye is an integrated solution that allows the security management of multiple endpoints deployed at different geographical locations. Endpoints may consist of desktop computers, laptops, and or mobile devices that are registered with Seqrite EPS or Seqrite mSuite products.

2.How does Seqrite HawkkEye work?
IT administrators from any location can easily connect to Seqrite HawkkEye central console to view the latest security status, count for endpoints on which infection is detected, security violations for policy and applications, view count by Operating System and Agent version for mobile and PC endpoints from one single dashboard. Seqrite EPS and Seqrite mSuite portals send the data to the HawkkEye portal which consolidates and displays the corresponding data on its dashboard. The Dashboard area on the console displays the count for all the endpoints (Computers and mobile devices) that have been deployed via Seqrite EPS Cloud and m-Suite products respectively.

3.What types of endpoints are supported?
Endpoints may consist of desktop computers, laptops, and mobile devices that are registered with Seqrite EPS or Seqrite mSuite products.

4.What information will be visible on the HawkkEye dashboard?
The HawkkEye dashboard depicts the count for endpoints on which infection is detected with the breakup for computers and mobiles, violations for applications and policies, the count of Operating Systems and versions of the client agent installed.

5.What is the period for which data is shown?
The data can be shown for the selected period of 3-6 days, 7-14 days, 15-29 days, or 30 days and more.

6.What types of browsers are supported?
The Web browsers supported for Seqrite HawkkEye are Internet Explorer 10 and 11, Microsoft Edge, Google Chrome 60 and above, Mozilla Firefox 55 and above.

7.How to see user information?
On the user page, you can view, add, delete, edit and export user information. You can also send activation link to new user to activate their account.

8.Do all users have the same access rights?
A user may be assigned an administrator’s role, or a Help desk representative, a read-only user role or as an ordinary user. An administrator has full authority and can manage the mobile and PC endpoints directly through the HawkkEye console whereas a help desk representative and other users have limited rights.

9.How to manage the endpoints in a network?
On the ‘Manage’ page, you can manage all the endpoints in your network. An administrator has complete control over the functions and features and is taken directly to the respective product console. For example, if you have administrator role and you click Computers, you are navigated directly to the HawkkEye product console, where you can carry out the administrative activities as required.

10 What if technical support is needed?
You can access the support tab in the HawkkEye console to engage the support team. It is recommended that you have all the necessary details with you during the call to receive efficient support from Team Seqrite.

11.What types of technical support are available?
The support page includes options like FAQs, Live chat support, raising a ticket and email support.

12.Can I directly get in contact with a support executive?
Yes. You can call us on our support numbers. Select your country and dial the corresponding number. The toll free numbers for India are listed along with the timings.

13.How can I buy HawkkEye?
If you are a new user, you can register for a trial on the portal seqrite.com
If you are an existing customer of Seqrite EPS on Cloud, or Seqrite mSuite, you can login to HawkkEye after registration and onboarding.

14.Can I go for a trial version before I buy?
Yes, if you are an existing customer of Seqrite EPS on Cloud or Seqrite mSuite, you can sign up for the trial version from within the License page on your Seqrite product console. If you are a new user, you can register for a trial on the portal seqrite.com

15.How do I start using HawkkEye after I buy a commercial license?
You have to onboard/register from the HawkkEye portal, then you can get in touch with Seqrite sales team and get the license key modified as per the requirement.

16.How many endpoints mobile/PC can HawkkEye support at a time?
This depends on the license that you have purchased for the point products, Seqrite EPS on Cloud or Seqrite mSuite

17.Can I use HawkkEye with my other endpoint products that I already purchased?
Yes, you can use Seqrite HawkkEye either with Seqrite EPS on Cloud or Seqrite mSuite.

18.Can I increase the number of endpoints after I have bought HawkkEye?
You need to contact the Seqrite Sales team to upgrade your point product license to increase the number of endpoints.

19.What type of data does HawkkEye collect? Is my private data safe with HawkkEye?
Seqrite HawkkEye does not collect any private data.

20.Does HawkkEye also provide antivirus protection to my endpoints?
Seqrite HawkkEye in itself does not offer any antivirus protection. The point products Seqrite EPS on Cloud and Seqrite mSuite do have antivirus protection inbuilt.

21.Can employees in my company use their private devices also for official work?
Yes, Seqrite mSuite supports the BYOD model to allow company employees use the private devices for official work.

22.Is HawkkEye GDPR compliant?
Yes, Seqrite HawkkEye, and the point products Seqrite EPS on Cloud and Seqrite mSuite are GDPR compliant.

2FA

1. What is 2FA?
2FA is security process implemented to enhance protection for resources the user can access in a corporate IT system. 2FA is a used to enhance protection when logging on to corporate system in which users provide two different authentication factors to verify themselves. These two factors may be the username and logon password, and a security code that is sent to the user’s registered mobile number.

2. What is the procedure to enable 2FA at HawkkEye?
The Super admin of Seqrite HawkkEye has the privilege to add 2FA when a new user is created, or to edit an existing user and add the 2FA to the user logon process. The user has to install the Google Authenticator app from Google Play store on the registered mobile phone before logging on to portal and register for the 2FA by entering the code displayed on the portal or scanning the displayed QR code. A 6 digit code is then displayed on the app, which is then required to be entered on to the portal logon screen when prompted.
For more information, please refer this link.

3. What is the procedure to disable 2FA at HawkkEye?
The Super admin of Seqrite HawkkEye has the privilege to disable 2FA for a by editing the existing user details. Super admin can re-enable 2FA for the user again anytime.

4. What is the procedure to reset 2FA at HawkkEye?
The Super admin of Seqrite HawkkEye has the privilege to reset 2FA for a user by editing the user details. Super admin can re-enable 2FA for the user again, however, the user has to repeat the registration process again by installing the Google Authenticator app on the registered mobile phone.

5. How 2FA will work for HawkkEye users?
Super Admin can enable 2FA for Seqrite HawkkEye users as an added security measure. 2FA provides for a 2-Step verification which provides stronger security for your user account by requiring a second verification step when you sign in. In addition to your regular username and password, the user would also need a code generated by the Google Authenticator app on the registered mobile number.

6. What is the procedure to login to HawkkEye if user change their mobile device and 2FA is enabled?
User first needs to contact the Super Admin and request for resetting 2FA on that account. Then user needs to re-install Google Authenticator app on the new mobile phone device for the registered number and then repeat the registration step as prompted after logging on to the HawkkEye portal. The user must contact Super Admin to reset 2FA so that user can repeat the registration step as prompted after logging on to the HawkkEye portal.

7. How many invalid attempts are allowed for 2FA and what happens if user exceeds invalid attempts?
After 3 invalid attempts, the user account is locked. The user then has to contact the Super admin and request for resetting 2FA on that account. The Super admin will reset 2FA for that account after which the user needs to repeat the registration steps with the Google Authenticator app.

8. Do we need to enable 2FA again for the user who is associated with multiple tenants?
No, if 2FA is enabled then it will be applicable throughout the HawkkEye application for the same user.

9. For how many seconds secret code is valid for 2FA?
Secret code is valid for 30 seconds.

10. Who can enable/disable/ reset 2FA for users?
Only a person with Super admin privileges can enable/disable or reset 2FA for users of Seqrite HawkkEye.

11. How to enable 2FA for Super Admin?
For newly on-boarded HawkkEye Super admin, 2FA will be enabled by default.
Note: For existing super admins, they can navigate to user profile page and enable the 2FA for them.

12. How Super Admin can reset 2FA for Super Admin account?
Super Admin has to contact Seqrite Support Team to reset 2FA in case he has changed the mobile device.
Super Admin can also reset 2FA from user profile page as per his convenience.

13. How to import user with 2FA enabled?
Super admin has to download sample csv file template and he has to mention “Enable/Disable” in 2FA column and import the csv file.

14. How will a user know that 2FA is enabled / disabled / reset for his Seqrite HawkkEye account?
Whenever Super Admin enables / disables / resets 2FA for any user then user will be notified by an email.

Trial to commercial conversion

1. What is the procedure to convert free trial to commercial for EPS cloud?
Please refer this link for more information.

2. What is the procedure to convert free trial to commercial for mSuite?
Please refer this link for more information.

3. Who can convert trial to commercial license conversion from HawkkEye?
Any trial account user who has obtained the activation code from support or marketing division can convert to a commercial license.

4. How will a customer be notified after successful trial to commercial conversion?
A notification mail is sent to the registered email address about the successful conversion. In addition the license page will also display the commercial license details when page is refreshed after some time.

5. How do I start using HawkkEye after I buy a commercial license?
If you are using a trial version, and have purchased a commercial license, you can convert your product trial license to a commercial license.
Click ‘Have a product Key/Activate License’and enter the activation key. Your trial license is converted to a commercial license and status updated on the license page shortly. You will also get a notification mail on the registered email address.

Note: There is no change to the product key when you activate your trial license to a commercial license. You will need to quote this product key for any query related to support for the product.

6. How can I buy HawkkEye?
If you are an existing customer of Seqrite EPS on Cloud, or Seqrite mSuite, you can login to HawkkEye after registering for the trial version and onboarding.

7. Can we integrate two different products in Hawkeye platform for example EPS Cloud Premium & Cloud advance?
No, only one license variant for each product (EPS and mSuite) can be integrated with one HawkkEye license.

8. Is there auto migration provision at HawkkEye for lower edition to higher edition in EPS Cloud****
Yes, edition can be upgraded at any point of time, but it can be done from backend.

9. What all information is shared between google authenticator and HawkkEye? (More of a compliance/privacy question)
Only email address is shared.

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