Seqrite Enterprise Mobility Management (mSuite)

Setup Services

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The Setup Services section lets you register cloud services for the Android and iOS devices. These setup services allow the communication between Agent and server. It is a one-time activity to be done on the Seqrite Enterprise Mobility Management (mSuite) console.

This service helps you to send messages from the server to the enrolled devices. This acts as an interface between the Agent and server.

Note:
The Setup Services section is visible to Super Admin and to the Admin with the Super Admin privilege.

The Setup Services include the following services.

Enterprise Account Enrollment

Android Enterprise Account Enrollment helps you to enroll your company for Android Enterprise Management and integrate the Android devices into the enterprise mobility management solutions. The enrolled Android Enterprise account details are displayed when you click the Enterprise Account Enrollment tab.

IMPORTANT: If you change the admin email address, you need to enroll the devices again with the new email address.

To enroll Seqrite EMM account with Android Enterprise, follow these steps.

  1. Log on to Seqrite EMM console, and in the left pane, click Setup Services.

    You are redirected to the Setup Services page.

  2. In Enterprise Account Enrollment section, click Enroll to register your company using the company Gmail account.

    You are redirected to Google Play page.

  3. On the Google Play page, click Get Started to login with the Gmail account.

  4. Enter organization name in the Business name field and click Next.

  5. Enter the contact details such as Name, Email Address and Phone of company’s Data Protection Officer and EU Representative. Select the check box to agree to the Google Play terms.

  6. Click Confirm. You are redirected to the Set up complete page. Click Complete Registration.

    You are redirected to the Setup Services page in your Seqrite EMM console.

  7. After Android Enterprise is enrolled to the Seqrite EMM account, the admin can initiate Android Enterprise Enrollment in the following ways:

  • Users Select one or more Users > From the Take Action list, select Enrollment > Enrollment Request >For Device Management > Using Android Enterprise > For Device Management > Android Enterprise Enrollment Using AMA.
  • Devices > Select one or more Devices > From the Take Action list, select Enrollment Request > Enrollment Using Android Management API.
  • Devices > Device Details > Overview > Enrollment Using Android Management API.
  • Groups > Group Details > Bulk Enrollment > Select Enrollment Preference as Enrollment Using Android Management API.

Apple Certificate

Apple Push Notification Service (APNS) helps you to configure cloud services for the iOS devices. Customers must have an Apple ID for configuring APNS certificate and use their Apple Certificate to send the push notification to the devices.

To upload the Apple Certificate, follow these steps.

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, follow these steps:

    • Download a Certificate Signing Request (CSR), signed by Quick Heal Technologies Ltd.
    • Go the Apple Push Certificate Portal and upload the CSR and download the Push Certificate.
    • Upload Apple Certificate.
    • Upload the Apple Push Certificate file.
  3. Click Upload.

Note: To help you know how to download the CSR, create and upload Apple Certificate, instructions are given on the right hand side.

Upgrade

The Upgrade Setting section gives you information about how to share the updated versions of Seqrite EMM Agent app and Seqrite Launcher Agent app using different app source types.

Agent Upgrade

The Upgrade setting helps you to send the updated version of the Seqrite EMM Agent from the server to the user’s device. This setting provides different sources to download and install the updated version of the Seqrite EMM Agent.

Before you send the update of the Agent app to the users, you must enable the Upgrade EMM Notification option. In addition, you must set the frequency to send the upgrade Seqrite EMM alert. This alert helps to send the prompt to the users to update the Seqrite EMM app to the latest version at the selected frequency.

The App source type includes Default Location, Custom URL, and Upload Seqrite EMM.

Default Location for Seqrite EMM

The Default Location option helps you to update the version of Seqrite EMM app using Seqrite App Store. All the users can download the Agent app from the Default Location of Seqrite EMM app and install it with in-built wakeup app on the device.

Updating Seqrite EMM app via Default Location

To update the Seqrite EMM app via Seqrite App Store, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click mSuite Upgrade.
  3. Turn on the mSuite Upgrade Notification and select the A**pp Source Type as Default Location**.

    The Package ID option will be pre-filled.

  4. Click Save.

Custom URL for Seqrite Enterprise Mobility Management (mSuite)

With the Custom URL option, you can make the Seqrite Enterprise Mobility Management (mSuite) Agent app available from your own company to the users. After you upload the Seqrite Enterprise Mobility Management (mSuite) Agent app on your website, the user receives a prompt about the availability of the updated Seqrite Enterprise Mobility Management (mSuite) Agent app. The user can download the latest version of Seqrite Enterprise Mobility Management (mSuite) Agent and in-built wakeup app from the company URL.

Uploading custom URL on Cloud

To upload custom URL on Cloud, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click mSuite Upgrade.
  3. Turn on the mSuite Upgrade Notification and select the App Source Type as Custom URL.

    The Custom URL section is displayed.

  4. Enter Version Name, Version Code, Package Id, and URL where the apk. file is available.
  5. Enter App MD5 hash.
  6. Click Save.

    The Custom URL setting is saved successfully and the user will receive a prompt to download and install the updated Seqrite Enterprise Mobility Management (mSuite) Agent.

Upload Seqrite Enterprise Mobility Management (mSuite) App

With this option, you can upload the APK file of the Seqrite Enterprise Mobility Management (mSuite) Agent app on Seqrite Enterprise Mobility Management (mSuite) Cloud. After the APK is uploaded on the Seqrite Enterprise Mobility Management (mSuite) Server, the Agent with in-built wakeup app will be downloaded on the device and the user can install it.

Uploading APK on Seqrite Enterprise Mobility Management (mSuite) Cloud

To upload APK on Seqrite Enterprise Mobility Management (mSuite) server, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click mSuite Upgrade.
  3. Turn on the mSuite Upgrade Notification and select the App Source Type as Upload mSuite App.

    The Package ID option will be pre-filled.

  4. Enter App MD5 hash.
  5. Select the APK file and click Save.

    If an older version of Seqrite EMM Agent is installed on the device, then as soon as the device syncs with the server, the APK will be downloaded automatically on the device and the user will be promoted to install the new version of the Seqrite Enterprise Mobility Management (mSuite) Agent.

    Important: The user needs to tap the Install button to install the latest Seqrite Enterprise Mobility Management (mSuite) Agent.

Launcher Upgrade

The Launcher Upgrade setting helps you to send the updated version of the Launcher Agent from the server to the users’ device. The new launcher version can be downloaded and installed from Default Location, custom URL, or Upload Launcher App.

To send the update of the Launcher Agent to the users, you must enable the Launcher Upgrade Notification option.

Default Location for Launcher

With this option, you can send the updated version of the Launcher app via Default Location. All the Seqrite Launcher users can download the app from the default location of Launcher app and install it on the device.

Updating Launcher Agent via Default Location

To update the Launcher using the default location, follow these steps:

  1. Log on to the Seqrite Enterprise Mobility Management (mSuite) console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click Launcher Upgrade.
  3. Turn on the Launcher Upgrade Notification option.
  4. From the App Source Type option, select Default Location.

    Package ID is pre-filled.

  5. Click Save.

    If the old version of Launcher is installed on the device, as soon as the device syncs with the server, the APK will be downloaded automatically on the device.

    Important: The user needs to tap the Install button to install the latest Launcher app.

Custom URL for Launcher

With the Custom URL option, you can make the Launcher Agent available from your own company to the users. After you upload the Launcher Agent app on your website, the user receives a prompt about the availability of the updated Launcher Agent app. The user can download the latest version of Launcher Agent and in-built wakeup app from the company URL.

Downloading Launcher Agent from custom URL

To upload the custom URL on Cloud, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click Launcher Agent.
  3. Turn on the Launcher Upgrade Notification.
  4. From the App Source Type option, select Custom URL.
  5. Select App MD5 hash.
  6. Enter Version Name, Version Code, Package Id, and URL where the apk. file is available.
  7. Enter App MD5 hash.
  8. Click Save.

    The Custom URL setting is saved successfully and the user will receive a prompt to download and install the updated Launcher Agent.

    Important: The user needs to tap the Install button to install the latest Launcher app.

Upload Launcher App

With this option, you can upload the APK file of the Launcher Upgrade on Seqrite Enterprise Mobility Management (mSuite) Cloud. After the APK is uploaded on the Seqrite Enterprise Mobility Management (mSuite) Server, the Launcher Upgrade with in-built wakeup app will be downloaded on the device and the user can install it.

Uploading Launcher APK on Seqrite Enterprise Mobility Management (mSuite) Cloud

To upload the Launcher APK on Seqrite Enterprise Mobility Management (mSuite) server, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click mSuite Upgrade.
  3. Turn on the Launcher Upgrade Notification option.
  4. From the App Source Type option, select Upload Launcher App.

    The Package ID option will be pre-filled.

  5. Enter App MD5 hash.
  6. Select the APK file and click Save.

If the old version of Launcher is installed on the device, then as soon as the device syncs with the server, the APK will be downloaded automatically on the device. The user will be prompted to install the new version of the Seqrite Enterprise Mobility Management (mSuite) Agent.

Important: The user needs to tap the Install button to install the latest Launcher app.

Workspace Upgrade

With Workspace Upgrade option, you can send the updated version of the Workspace app from the server to the users’ device. The upgrade can be downloaded and installed from the default location or Workspace app APK.

To send the updated Workspace app to the users, you must enable the upgrade notification option.

Default Location for Workspace app

With this option, you can send the updated version of Workspace app using Default Location. All the Seqrite Launcher users can download the app from the default location of Launcher app and install it on the device.

Updating Workspace app from default location

To update the Workspace app using the default location, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click Workspace App Upgrade.
  3. Turn on the Workspace App Upgrade Notification option.
  4. From the App Source Type option, select Default Location.

    The Package ID is pre-filled.

  5. Select App MD5 hash.
  6. Click Save.

    The update app is uploaded to the default location.

Upload Workspace App

With this option, you can upload the Workspace app APK on Seqrite Enterprise Mobility Management (mSuite) Cloud. After the APK is uploaded on the Seqrite Enterprise Mobility Management (mSuite) Server, the Workspace app will be downloaded on the devices and the users must install it.

Uploading Workspace APK on Seqrite Enterprise Mobility Management (mSuite) Cloud

To upload the Workspace APK on Seqrite Enterprise Mobility Management (mSuite) server, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Agent Upgrade and then click Workspace App Upgrade.
  3. Turn on the Workspace App Upgrade Notification option.
  4. From the App Source Type option, select Upload Workspace App.

    The Package ID option will be pre-filled.

  5. Select the APK file and click Save.

    If the old version of Workspace app is installed on the device, then as soon as the device syncs with the server, the APK will be downloaded automatically on the device. The user will be prompted to install the new version of the Workspace app.

    Important: The user needs to tap the Install button to install the latest Workspace app.

mSuite Agent Preference

Seqrite EMM Agent Preference option gives you the privilege to choose the default or custom build of mSuite Agent to be installed on Android devices in the network of your organization.

Selecting the Agent preference is one-time activity. Make sure all the devices in your network have same Agent app preference. If you wish to change the Agent app preference, uninstall all the devices from the console and again enroll the devices with the required Agent preference.

Changing the mSuite Agent preference

To change the Agent app preference, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click mSuite Agent Preference.
  3. In App Preference section, select either Default or Custom app, as per your requirement.

    • Default App: Choose this option if you wish to use the default mSuite app from Seqrite.
    • Custom App: Choose this option if you have customized the app as per requirement.

  4. Click Save.

Company Branding

In Company Branding, you can customize the company name, logo and favicon, and personalize the device wallpaper.

Company Name

In this section, you can enter your own company name to reflect in the Seqrite Enterprise Mobility Management (mSuite) console, in the About page of Seqrite Enterprise Mobility Management (mSuite) Agent app, and on the Launcher app. The Company Logo option is to edit the company logo on the Launcher. Whenever, the device syncs with the server, the updated logo reflects on the Launcher.

Customizing the company name

To customize the company name, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Company Branding and then click Company Name.
  3. Enter the company name and then click Save.

    Note:
    You can also change the company name and logo from the Launcher Settings section of app configuration. If any change is done to the Launcher Settings (app configuration), it will override the Company Settings.

Console Personalization

In this section, you can change the company logo and favorite icon.

Along with the personalized company name, all these changes will reflect in the Seqrite Enterprise Mobility Management (mSuite) console, in the About page of Seqrite Enterprise Mobility Management (mSuite) Agent app, and on the Launcher app.

The Company Logo option is to edit the company logo on the Launcher. Whenever, the device syncs with the server, the updated logo reflects on the Launcher.

Customizing the Console

To customize the console, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Company Branding and then click Console Personalization.
  3. Enter the company logo and favicon and then click Save.

    Note:
    You can also change the company name and logo from the Launcher Settings section of app configuration. If any change is done to the Launcher Settings (app configuration), it will override the Company Settings.

Device Personalization

You can add a company logo to customize the Seqrite Enterprise Mobility Management (mSuite) Agent app installed on the devices and even add a wallpaper for the devices. This will help you create a brand image of your organization as both the Seqrite Enterprise Mobility Management (mSuite) Agent app and device wallpaper will have the same company logo.

Note:
– The wallpaper image resolution must be 1080 x 1920.
– Wallpaper is supported on the devices that are ADO and KNOX supported with OS 6 or later versions.
– The device wallpaper reflects on the device when the device syncs with the server or the Admin sends a sync command.
– There is a provision to change the launcher wallpaper from the Launcher Settings section of app configuration also. The Launcher Settings (app configuration) override the Launcher Wallpaper Setting (Custom Setting).

Customizing the device wallpaper

To customize the wallpaper, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Company Branding and then click Device Personalization.
  3. Hover over the device wallpaper space. The Camera icon is displayed.
  4. Click the arrow next to the camera.

    • To add a new device wallpaper, click Upload.
    • To remove the device wallpaper, click Delete.
  5. To save your settings, click Save.

Notification Preference

With Notification Preference, you as an admin can select the reasons for which you want notifications to receive on the Seqrite Enterprise Mobility Management (mSuite) console. Notifications are the messages that bring your notice to the incidents happening in the Seqrite Enterprise Mobility Management (mSuite) console and devices where the Seqrite Enterprise Mobility Management (mSuite) Agent is installed.

By default, certain notifications are selected. However, you can select your own preference, if required.

Setting Notification Preference

To set notification preference, follow these steps:

  1. Log on to the Seqrite EMM console and in the right upper corner, click the logged on user name > click Setup Services > Notification Preference.
  2. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  3. On the Setup Services page, click Notification Preference.
  4. For each notification type, you can select whether you want to receive the notification on the Seqrite Enterprise Mobility Management (mSuite) console or as an email sent to the configured email address or both.

    If you select for email notification, make sure that you also add an email address in the appropriate field.

  5. To save your settings, click Save.

SMS Settings

In this section, you must configure the SMS gateway to send and receive SMS notifications to the devices.

SMS Gateway Integration

You must configure the SMS gateway to successfully send and receive SMS notifications for kind of incidents to the devices.

Configuring SMS Gateway

To configure the SMS gateway, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click SMS Settings and then click SMS Gateway Integration.
  3. Enter the SMS Server URL, Sender Id, Mobile No Key, and Message Key.
  4. To save your settings, click Save.

SMS Battery Notification

In this section, you can configure the notification to be sent when the battery level goes below 15%.

Configuring SMS for battery notification

To configure SMS Battery Notification, following these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click SMS Settings and then click SMS Battery Notification.
  3. Select the Send SMS for battery below 15% check box.
  4. Add an admin mobile number.

    You can add up to three mobile numbers, separate by commas.

  5. To save your settings, click Save.

Custom Account Settings

In Custom Account Settings, you can configure the settings for IMAP/POP email services as how you want to send emails, and the protocols for Contacts and Calendar.

Email (IMAP/POP) Settings

In Email (IMAP/POP) Settings, you can configure the email account settings for IMAP and POP services. Only if you have configured the email account settings here, the Internet Email (IMAP/POP) policy in Workspace will work.

Configuring Email (IMAP/POP) Settings

To configure Email (IMAP/POP) Settings, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Custom Account Settings.
  3. For Email (IMAP/POP) Settings, select either IMAP or POP service for email communication. Each has similar settings.
  4. Configure Incoming mail server, Port and Encryption Type, Outgoing mail server (SMTP), and Port and Encryption Type.

    Make sure that you set the correct information in each field, else the email communication will fail.

  5. To save your settings, click Save.

Contacts (LDAP/CARDDAV) Settings

In Contacts (LDAP/CARDDAV) Settings, you can configure the settings for LDAP and CardDAV protocols to import contacts from different sources on your mobile phones.

Configuring Contacts (LDAP/CARDDAV) Settings

To configure Contacts (LDAP/CARDDAV) Settings, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Custom Account Settings.
  3. In Contacts (LDAP/CARDDAV) Settings, select the Account Type. You can select LDAP or CARDDAV protocols.

    • If you select LDAP, configure LDAP Host, Port and Encryption Type, Login Attribute, Base DN, and User Filter.
    • If you select CARDDAV, configure Server URL and Port.
  4. To save your settings, click Save.

Calendar (CALDAV) Settings

In Calendar (CALDAV) Settings, you can configure the settings for CALDAV protocol to synchronize calendar with the email account services such as Outlook, GSuite, and others.

Configuring Calendar (CALDAV) Settings

To configure Calendar (CALDAV) Settings, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Custom Account Settings.
  3. In Calendar (CALDAV) Settings, configure Server URL and Port.
  4. To save your settings, click Save.

Flash Enrollment

The Flash Enrollment allows bulk enrollment without manual interference for individual device. The Admin imports device IMEI on the Sqrite EMM console and the device gets enrolled automatically with the Seqrite EMM Agent. This enrollment is done without the need for OTP or Scan QR code for the enrollment. Enterprise device users can have a hassle-free use of the device without thinking about the registration, OTP, or configurations.

If you prefer Flash Enrollment, you must import device IMEI, group name and device user Email id in CSN format. Post IMEI import, you can set preference to assign device name using IMEI number, MAC address, phone number or system generated name.

Note:
Flash Enrollment will not work on the devices with Android OS version 10.

Enrolling device with Flash Enrollment

To enroll the device with zero touch enrollment process, follow these steps:

  1. Log on to the Seqrite EMM console and hover over the setting icon of the logged in user, available in the right upper corner. Click Setup Services.
  2. On the Setup Services page, click Flash mEnrollment.
  3. Click Import Details.

    In this section, you can import details such as IMEI number of the devices, the group name in which the user should be added, and the user email address.

  4. Click in the blank field or click Select File, and browse for the csv. file and click Open. Then click Import.

    If you want to see the reference csv. file, click Download sample CSV file format link.

  • Export: Use this option to export the IMEI details.
    • Delete: Use this option to delete all the IMEI details exported till date.
  1. Click Device Name Preference and from the Select Device Name list, select the required option.

    • As System Generated: Select this option to have a default nomenclature for the devices.
    • As IMEI Number: Select this option to name the device as per IMEI number.
  2. Click Save.

    To enroll the device, the device user needs to download and install the mSuite Agent App and it will auto-enroll with mapped group and owner. Device user will not require to Scan QR Code or enter OTP/Company Code.

Note: Flash Enrollment works on Android 9 or later versions only.

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