Alert Notification

This chapter describes about the types of notifications for report.

Scan Report

This report gives the summary of the infection on the devices. It includes all the details of the scan such as Report type, Threat detected, and Files Scanned. If no virus is detected, only the information about the scan is displayed in the report.

Viewing device scan summary

The device scan summary gives information about the threat detected, threat information, and if any action has been taken.

To view the device scan summary using notifications, follow these steps:

1. Log on to the Seqrite EMM console and click Device Notifications (bell icon).
   Device Notifications dialog box displays newly received notifications.
2. Go to that notification, of which you need to view the scan summary and click the View Report link available in front of it.
3. The Device Scan Report shows the following information:

• Report Type: Shows the type of the report; Real-time protection.
• Threats detected: Shows total number of threats detected.
• Table shows the threat information:
  • Icon: Shows the icon of the diagnosed threat.
  • Name: Shows the name of the threat.
  • Type: Shows the type of threat. For example; application and file.
  • Location: Shows the location of the threat.
  • Installed on: Shows the date when the threat was installed on the device.
  • Action: Shows if any action has been taken on the threat.
  • Action Taken Date: Shows the date when the action was taken on the threat.

Non-compliant Report

The non-compliance report is generated when the device does not follow the policies or configurations applied. If report is not displayed, then you can send the sync command to the device to fetch the latest report.

Viewing the device non-compliance report

To view the device non-compliance report, follow these steps:

1. Log on to the Seqrite EMM console and click Device Notifications (bell icon).
2. Go to that device notification, of which you want to view the non-compliance report and click the View Report link available in front of it.
3. The Device Non-Compliance Report shows the non-compliant policies and configuration information as follows:

• The policies table shows the name of the device and the recommended policy, and the following information:
  • Policy: Shows the name and type of the policy.
  • Reason: Shows the reason for device non-compliance with respect to the policy.
  • Reported Date: Shows the date when the device was non-compliant with the policy.
  • Resolved Date: Shows the date when the policy non-compliance was resolved.
  • Status: Shows the status of the policy.
• The configuration table shows the following information:
  • Configuration Type: Shows the type of the configuration.
  • Name: Shows the name of the configuration.
  • Reason: Shows the reason of device non-compliance with respect to configurations.
  • Reported Date: Shows the date when the configuration non-compliance occurred.
  • Resolved Date: Shows the date when the configuration non-compliance was resolved.
  • Status: Shows the status of the configuration.

4. Click Close.

Note: Any device may figure in the Non-compliance report because of the following two reasons:

• Policy Violation: If device user fails to follow policies laid down, that device may be listed as Non-compliant.
• App Configuration: If any app is installed which is not allowed, or user tries to access app that is not allowed as per policies, then the device may be listed as Non-compliant.

App Upgrade Failure Notification

If the App upgrade of Seqrite mSuit fails, a notification is sent to the administrator on the console. The notification includes the device name for which upgrade failed along with the failure reason and date and time.

If support is required, the administrator needs to collect the log and send it to the support.

Viewing the App Upgrade Failure Notification

To view the app upgrade failure notification, follow these steps:

1. Log on to the Seqrite EMM console and click Device Notifications (bell icon).
2. Go to that device notification, for which you want to view the app upgrade failure notification and click the View Report link available in front of it.
3. The app upgrade failure notification includes the following information.

• The device name on which upgrading failed
• The failure reason
• Date and time.

4. Click Close.