The Support Team is divided into three groups—the War Team, the Legal Team, and General Support—each responsible for handling incidents in their own area. Each gives incident details such as, Incident IDs, title, severity, affected asset, status, assignee, date and time and incident response chart.
War Team
In the War Team, you can view all alerts assign for immediate action after an SOS is triggered, including critical communication and social media exposure, along with their status and available team response action.
Legal Team
In the Legal Team, you can view and manage all alerts sent for takedown and legal review via the Take Down action. Track their legal status, access supporting documents, and monitor progress towards resolution.
General Support
Technical assistance provided by the team to address customer queries and issues.