Overviewing Device Details

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After the device is enrolled with the Seqrite mSuite console, the Device Details page is displayed.

To navigate directly to the Device Details page, follow these steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices.
  2. On Devices page, select a device that is to be viewed and click the Edit icon.
  3. On the Device Details page, following tabs are displayed.

    • Overview: Helps you to view mSuite Agent and Workspace application information.
    • Edit: Helps you to edit device details.
    • Location: Helps you to trace or locate the device.
    • App Inventory: Helps you to view the app inventory of the device.
    • Network Usage: Helps you to view network usage of the device.
    • Remote Control: Helps you to take the control of user’s device remotely.
    • Call/SMS Logs: Helps you to view call and SMS logs.
    • Activity: Helps you to view the device activities.

On the Device Details page, Overview section shows the following information about the device.

Options Description
Device Stats
Enroll Date Shows the device enrollment date and time.
Enroll Type Shows the type of enrollment with which the device was enrolled with mSuite; ADO, supervised, normal, Knox.
Enrollment Status Shows the device enrollment status.
Device Status Shows device status. See secret code.
Mobile Number Shows mobile number.
Owner Shows the device owner name.
Ownership Shows the ownership of the device whether personal or corporate.
Group Shows the group assigned to the device.
Policy Shows the policy assigned to the device.
Fence Config Shows the fence configuration applied on the device. The applied fence configuration can be turned on/off.
Agent Version Shows the version of Seqrite mSuite device agent app.
Launcher Shows the status of the Launcher.
Agent Vulnerable If Yes, then the Seqrite mSuite app is not secure from uninstallation. The User can uninstall/remove the Seqrite mSuite App from the device.If No, then Seqrite mSuite app is secured from uninstallation. User cannot uninstall/remove the Seqrite mSuite app from the device.
Last Sync Shows the date and time when the device was last synced with the mSuite console.
Hardware and Storage
Model Shows model of the device.
Manufacturer Shows the manufacturer of the device.
OS Type Shows operating system of the device.
IMEI Shows the IMEI number of the device.
SIM ID (s) Shows the SIM ID of the device.
SIM Carrier(s) Shows the service provider name.
MAC Address Shows the MAC ID of the device.
Bluetooth Shows the Bluetooth MAC ID.
Network Shows the network used by the device.
Device Storage Shows available storage on the device.
Battery Level Shows the battery level of the device.
CPU Usage Shows the CPU usage of the device.
Mobile Signal Shows mobile signal strength if it is; Excellent, Good, Fair, Poor, or No Signal.

Select an Action (mSuite)

The Select an Action list is displayed on the left side of the Overview page. You can perform various actions using these commands on the device. The actions can be displayed as per the device status.

  • If the device is in uninstalled or pending state, then the Select an Action list shows two options; Enrollment via Email/SMS and Enrollment via QR Code.
  • If the device status is in Approval Pending state, then the Select an Action list shows three options; Approve, Disapprove, and Disconnect.
  • If the device status is in Approved state, then the Select an Action list shows the following options;
Device actions Description
Sync Helps you to sync the selected device with the Seqrite mSuite server. After sending this command the device will send the latest app details, scan, and compliance report to the server.
Locate Device This command fetches the current location of the Android device and shows it on the server.
Scan This command initiates virus scanning on the Android device and forwards the scan report to the server.
Remote Buzz This command plays the ringtone on the selected Android device.
Anti-Theft Block This command blocks the Android device completely and the user cannot access the device. This command should be used in critical situations only.
Anti-theft Unblock This command unblocks the blocked Android device.
Exit Launcher This command allows the user to exit the launcher temporarily or permanently.
Fetch Logs This command is to fetch the activity logs, which are performed on the device. Click Download Device Logs on the upper-right side of the Device Details page to download the logs. You can download the logs in formats such as .txt, .log, crash files, etc.
Wipe This command will wipe off the device data. The Wipe option includes different types of wipes such as Full Wipe, SD Card, Factory Reset, and Custom Wipe.
Reset Password This command is to reset the password of the selected device through Seqrite mSuite.
Broadcast Files(s) / Messages This command is to broadcast a message or files URLs to the Android and iOS devices. To know more about Broadcast Message, see Broadcasting File and Message.
Push Web Security Configuration This command is to reapply the latest version of the Web Security configuration on the selected device. You can use this command when previously applied Web Security configuration fails to execute on the device.
Push Policy This command is to reapply the latest version of mapped policy on the selected device. You can use this command only when the previously applied policy fails to execute on the device.
Push App Configuration This command reapplies the latest mapped App Configuration on the selected device. You can use this command only when the previously applied app configuration fails to execute on the device.
Push Data Usage Configuration This command is to reapply the latest version of the Network Usage configuration on the selected device. You can use this command only when the previously applied Network Usage configuration fails to execute on the device.
Push Fence Configuration This command is to apply a fence configuration on the selected device.
Disconnect This command will disconnect the device from the Seqrite mSuite server. After the command is executed on the device, the device cannot be managed by the Seqrite mSuite console.
Uninstall This command is to remotely uninstall the Seqrite mSuite Agent from the selected ADO/Knox devices.

Note: The iOS devices support only the following commands; Sync, lock, clear passcode, un-install, disconnect, broadcast files and messages, locate, ring, and fetch location.

Workspace

On the Device Details page, the Workspace section shows the following information about the Workspace container.

Options Description
Enroll Date Shows the date when the Workspace was enrolled by the device user.
Enrollment Status Shows the status of Workspace enrollment: (1) Pending: When Workspace application is pushed on the device, but the user is yet to installed the application, it shows as Pending. (2) Activated: When the user installed the Workspace application on the device, the status changes to activated.
Workspace Status Activated: (1) Inactive: Shows that the Workspace application is inactive for some time. (2) Uninstalled: Shows that the Workspace application has been removed from the device.
Policy Shows the applied policy on the Workspace.
Profile Shows the profile applied on the Workspace.
Workspace Email Shows the configured email by the user on Workspace.
Email Type Shows the type of email configured by the user.
Workspace Version Shows the version of Workspace application.

Select an Action (Workspace)

Device actions Description
Sync Helps you to sync the selected device with the Seqrite Workspace server. After sending this command the device will send the latest app details and compliance report to the server.
Reset Workspace Password This command is to reset the password of Seqrite Workspace application.
Wipe Workspace Data This command is to delete the Workspace data.
Block Workspace With this command, you can block device Workspace.
Unblock Workspace With this command, you can unblock the locked Workspace.
Uninstall Workspace With this command, you can uninstall the Workspace application from the device.
Push Workspace Policy With this command, you can push any Workspace policy on Workspace application.
Push Workspace Profile With this command, you can push any Workspace profile on Workspace application.

Actions on mSuite Agent from Device Overview page

As an admin, you can send different commands to the mSuite Agent device from the device overview page. These commands can be for mSuite application or for Workspace application.

Turn on/off the fence configuration

If fence configuration is applied on the device, then the applied fence configuration name is displayed on the Overview page. It also shows an option to turn on/off the fence configuration for the device. If you turn off the fence configuration, then all the fence restrictions are removed from the device until you turn on the fence configuration again. When the fence configuration is turned off, the default restrictions (policy, web security configuration, and app configuration) are applied on the device.

Unblock the blocked device using secret code

In case the device status is blocked, you can send the secret code to the user device mentioned against the Device Status option to unblock the device. To view the secret code, click Secret Code.

Exit Launcher using passcode

In the Device Details section, in case the Launcher status is activated and if the user wants to exit the launcher, then the user must enter a passcode to exit the launcher for a limited time. Then the user will contact you for the passcode. You can share the launcher passcode with the user by clicking Launcher Passcode. At least five passcodes will be created for a device. A user can exit the Seqrite launcher for at least five times until all the passcodes are used. These passcodes are generated for the first time when the launcher app configuration is applied to the device. You can also update to new launcher passcodes by clicking the Update option.

Note: If the Seqrite mSuite app on the user device is not updated to the latest version, a prompt appears to upgrade the Seqrite mSuite app. Clicking Upgrade Seqrite mSuite app will send a message to the device to upgrade the Seqrite mSuite app.

Exiting launcher temporarily or permanently

You can exit launcher temporarily or permanently as follows:

Exit launcher permanently

When exiting the launcher permanently, the launcher exits for the infinite time duration. To reactivate the launcher, the admin will send the activate command using the Activate Launcher link on the device overview page. When the Enable launcher command reaches on the device, the launcher gets activated.

Exit launcher temporarily

When exiting the launcher temporarily, the admin can specify the duration to exit the launcher in minutes, hours, and days. To send the exit launcher command, the admin uses the Exit Launcher option from the device actions list on the device overview page. After completing the exit time, the launcher activates automatically. The admin has the privilege to exit the launcher or activate the launcher at any time. In any case, if the device user wants to exit the launcher, the device user requires a passcode and the passcode is provided only by the admin. To know more about the passcode, see Exiting launcher using passcode.

Note:
(i) In both the instances (temporary and permanent launcher exit), the Launcher Status on the device overview page remains as deactivated.

(ii) When the launcher is in exit state (permanent or temporary), the Activate Launcher button is displayed next to the launcher status on device overview page. On clicking the Activate Launcher button, the launcher gets active on the device immediately.

Exiting the launcher

The user can exit the launcher using the following steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices > select the device > click Edit icon. The Device Details page is displayed.
  2. From Select an Action list, select Exit Launcher and then click Submit. On the device, a confirmation screen is displayed to exit the launcher.

    Options to exit the launcher are displayed. Select the required option.

    • Exit launcher permanently: Select this option, to exit the launcher for infinite time duration.
    • Exit launcher temporarily: Select this option, to exit the launcher for a specific time duration. Enter the time in the Launcher Exit Duration text box and then select the time in minutes, hours, or in days as required.
  3. Enter the Security Code as displayed and then click Exit Launcher. The command is sent to the device and its activity log is generated.

Activating the launcher

The admin can activate the launcher using the following steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices > select the device > click Edit icon.
  2. The Device Details page is displayed. On this page, the launcher status is displayed as Deactivated and Activate Launcher link is provided.
  3. To exit the launcher deactivation mode, click the Activate Launcher link. The command to activate the launcher is sent to the device. After the Enable launcher command reaches on the device, the launcher gets activated.

Wiping the device data

To wipe the device data, follow these steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices > select the device > click Edit icon. The Device Details page is displayed.
  2. From Select an Action list, select Wipe and then click Submit. The confirmation dialog box to Wipe the device date-up is displayed.
  3. Select the type of wipe that you want to perform.

    • Full wipe: Select this option to wipe all the data from the device.
    • SD Card: Select this option to wipe all the data of the SD card.
    • Factory Reset: Select this option to reset the device to factory settings and all the data will be wiped off including Seqrite mSuite app.
    • Custom Wipe: If you select this option, the Custom Folder and File Type options are enabled. Select the folder that you want to wipe. You can also select the type of the file that you want to wipe off from the selected device. The file types are images, videos, audio, and files.
  4. Enter the Security Code as displayed and then click Wipe.

Note:

  • On Android devices, the Wipe command clears SD card data, SMS, Call Logs, calendar, etc.
  • If the Wipe command fails to wipe the data from the device, then the wipe command status will be shown in the Device Activity tab as Failed with a reason for failure.

Broadcast Files(s) / Message

The Broadcast Files(s) / Message action helps to send the broadcast messages and files to the Android and iOS devices.

With this action, the Administrator can have bulk file distribution mechanism. You can send the broadcast message to an individual device or bulk devices. In this way, you can reach out to larger audience and convey the message. For more information, see Broadcasting files and messages to multiple devices in a group.

Download file/message silently

This option helps you to send file(s)/message to the device silently and these files get stored on the default location (DownloadmSuite).

  • If you have defined any specific location, then the sent files will be downloaded at that location on the Android devices.
  • If download file location does not exist, then the mSuite Agent will create the same download path on the Android device and download the broadcast files silently.

Note: Both the above scenarios are not applicable for iOS devices.

Prompt user to download file/message

With this option, you can send file(s)/message to the device to download the files manually. If you have set this option, the device user will receive a prompt with the message/file(s) URLs.

  • To download the files, the device user must click the URLs. The files get downloaded on the device default download location.

Broadcast message and multiple files

To broadcast files and message, follow these steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices > select the device > click Edit icon. The Device Details page is displayed.
  2. From Select an Action list, select Broadcast Files(s) / Message and then click Submit. The Broadcast Files(s) / Message dialog box is displayed.
  3. Enter the message or file URL to the broadcast message. For bulk file distribution, you can enter comma-separated URLs of the file.

    Select the required message type:

    • Download file/message silently: Select this option if you want the file and the message to be downloaded silently on the device. Make sure the file path is correctly defined, or the file will not be downloaded.
    • Prompt user to download file/message: Select this option if you want to send a prompt to the user to download the file or message manually.
  4. Enter the download path. Make sure to give correct download path or the file will not be downloaded.
  5. Click Broadcast. The broadcast message is sent successfully.

Note:

  • To broadcast files/messages to all the devices, you need to go to Group List page, select all the group and Send Broadcast Files(s) / Message.
  • You need to make sure that valid file URL (ending with file name, no short URLs) is been given.
  • Allowed file Extensions to broadcast to devices:
    • Text – doc, docx, docx, pdf, txt, ppt, pptx, html, htm, xls, xlr, xlsx, csv<
    • Video – mp4, mov, mpg, mpeg
    • Image – bmp, jpeg, jpg, png
    • Executable – apk, xml, jar, ipa
    • Audio – mp3, wav, wma

Actions on Workspace application from Device Overview page

As a mSuite Administrator, you can select the commands mentioned in the Select an Action list and click Submit. The action is carried out on the Workspace-installed device.

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