Seqrite Endpoint Protection 8.4

EPP 8.3.4 to 8.4 Upgrade

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EPP 8.3.4/ 8.3.4.2 to EPP 8.4 Upgrade

Overview

Seqrite Endpoint Protection (EPP) is an integrated solution for managing and regulating multiple Endpoint Protection products across different geographical locations. IT administrators can easily connect to the server from any location to view the latest security status, configure product policies, receive notifications, and address critical network events from a single dashboard.

Audience

This guide is for users upgrading server from EPP 8.3.4/ 8.3.4.2 to version 8.4. The upgrade provides users with comprehensive features and ensures a seamless transition of EPP 8.3.4/8.3.4.2 data.

Server Upgrade

This section provides information on upgrading from 8.3.4/8.3.4.2 to v8.4 in the server environment. For help or support during the upgrade process, refer to the product documentation or contact Support.

Prerequisites

  1. EPP Version – EPP 8.3.4 or 8.3.4.2.
  2. Operating System– Ubuntu 24.04.3 with signed Kernel Version 6.14

Note: After upgrading OS Ubuntu 22.04 to Ubuntu 24.04.3 you will see default client in offline state. After server upgrade, default client will be upgraded to latest client version 10.13 and the status will be seen as ‘online’

  1. Disk Space Requirements:
    • Download: At least 20 GB disk space must be available.
    • Installation: At least 16 GB disk space must be available. (Ubuntu 24.04.3)

Note:

  1. Users can upgrade to 8.4 from EPP 8.3.4 or 8.3.4.2. However, users on versions 8.0 ,8.1, 8.2 and 8.3 need to upgrade to 8.3.4 and can apply this upgrade pack to get to 8.4.
  2. Non-Complaint: After the 8.3 to 8.4 upgrade, the Host Integrity policy requires all clients to have version 10.13. Any client earlier than 10.13 will show as non-compliant.

Note ☛
If devices are protected by BitLocker, ensure that the recovery keys are readily available before starting the server upgrade from EPP 8.3.4/ 8.3.4.2 to EPP 8.4.

How to Upgrade to EPP 8.4 Server

The upgrade process is executed from the 8.3.4/ 8.3.4.2 server console. Verify that all prerequisites are fulfilled before beginning the installation to upgrade to EPP 8.4 Server.

Manual Upgrade for online servers

  1. Access the following path to get the upgrade pack:
  2. Log in to the server machine as root using Vsphere, MobaXterm, or a physical machine.
  3. Place the upgradepack.sh script on the server machine.
  4. Copy the upgradepack.sh file to /opt/Seqrite_EndPoint_Security/deployment/clientpackager/upgradepack.
  5. Execute bash upgradepack.sh from the terminal/console. Execute the script from /opt/Seqrite_EndPoint_Security/deployment/clientpackager/upgradepack/.location.
  6. Once executed, avoid human interaction (e.g., interrupting with ctrl+c or ctrl+z).
    Note:

    • After a successful upgrade, the user will be redirected to the EPP 8.4 console and can log in with EPS 8.3.4/8.3.4.2 credentials.
    • Check the execution status of upgradepack.sh in the logs located at /opt/Seqrite_EndPoint_Security/log/upgradePacklogs.txt.
    • In case of upgrade failure, the previous data remains unchanged. The user will be redirected to the EPS 8.3.4/8.3.4.2 server login page. Check the failure status in /opt/Seqrite_EndPoint_Security/log/upgradeLogsTestStatus.txt.

Manual Upgrade for offline servers

For the offline server upgrade, please follow these steps-

  • EPP 8.3.4 server is currently installed on Ubuntu 22.04, so asper mentioned prerequisites, it is required a new machine with Ubuntu 24.04.3
  • Take a backup of 8.3.4 server with mentioned steps of backup in this document- Disaster_Recovery_for_EPP_Server-8.3.pdf
  • Shut down the 8.3.4 installed server machine
  • Provide the same IP and install 8.3.4.2 on new machine (Ubuntu 24.04.3)

Note: Make sure you restore the console before activation

  • Restore the backup on 8.3.4.2 server
  • Proceed for activation with using the same key used for 8.3.4 server
  • Once the server is stable, proceed with the same procedure as manual upgrade for online server

Roaming Service

Roaming Service will be in disabled state after upgrade if it is enabled/disabled in 8.3.4 console. Reenable the Roaming Service after server upgrade.

EDR

The Administrators can use existing 8.3 patch server with 8.4 as well

How to Upgrade to Patch Management Server

Before upgrading Patch Management services:

  • Administrators can use existing 8.3 patch server with 8.4 as well
  • Administrators can configure patch management server if not installed

Note:

  • Perform patch sync with the existing Patch server to the defined policies to use the Patch Management feature. (this is optional)
  • Perform patch scan and patch install on the registered endpoints.

Standalone Update Manager Upgrade

  • Install the latest 8.4 standalone Update Manager to distribute updates to the configured endpoints. The update manager downloads updates for both 10.11 and 10.13 client versions across Windows, Linux, and Mac OS platforms.

Client Upgrade

This section covers upgrading clients from v8.3.4/8.3.4.2 with Client Agent (CA) version 10.11 to EPP 8.4 CA 10.13 version.
Note: Upgrade is available for Windows and Linux clients only.

How to Upgrade to Windows Client

  1. Log in to the console page.
  2. Go to the Client Status page.
  3. Select the endpoint that needs to be upgraded.
  4. From the Client Action, select Upgrade Client.
  5. Click Submit.
  6. View and verify status logs in the Action log section.
  7. A consent prompt appears. Accept the consent and it starts reboot the system to upgrade.
    The client is now upgraded to EPP 8.4 CA v10.13 successfully.

Important ☛
It is recommended to upgrade to the latest version 10.13 client to avoid discrepancies, such as the generation of encryption reports.

How to Upgrade to Linux Client

  1. On the console, go to the Client Status page.
  2. Select the endpoint for upgrade.
  3. From the Client Action list options, select Upgrade Client.
  4. Click Submit.
    The client is now upgraded to EPP 8.4 CA (10.13) successfully. View and verify status logs in the Action log section.
    Note: Upgrade supports Linux 64-bit only.

How to Upgrade to Mac Client

Upgrade for Mac clients is currently unavailable. Users must reinstall the Mac client and upgrade it to the latest version.

Update Agent Upgrade

To upgrade the Update Agent to version 8.4:

  • Ensure all operating system host files include the hostname and IP address of the Update Agent for seamless installation.
  • The update agent downloads updates for both 10.11 and 10.13 client versions across Windows, Linux, and Mac OS platforms.

EPP 8.4 Feature Upgrade

With the upgrade from version 8.3.4/8.3.4.2 to 8.4, the following feature updates are included:

  • New UI, theme, and rebranding changes.
  • Data Loss Prevention (DLP) Enhancements
  • HA Configuration Support for Air-Gapped Networks
  • Group-wise Client Actions from Status Tab
  • Server Installer Support with Third-Party Separation
  • Installer Support on Ubuntu 24.04.3 with Backup and Restore
  • Consent Based Upgrade and Reboot for Windows
  • Centralized Quarantine Management
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