Incidents

An incident is any event where personal data is exposed, accessed, shared, or used in a way that breaks privacy rules.

Whenever data breach event occurs you can create an incident and notify both the data protection authority and the affected individual.

Creating an Incident

To create an incident, follow these steps:
Incident is created using a guided, multi-step wizard.
Accessing the Incidents Wizard:

  1. From the left navigation pane, go to Data Breach Notifications > Incidents.
  2. Click Add Incident to launch the wizard.

Wizard Steps:
Step 1: Overview

  1. Enter the details for Summary, Description, Incident Occured On, Incident Identified On, Incident Identified By, the custom field, and click Next.
    Note:

    • On clicking Add Incident, the Incident ID is auto generated.
    • Refer to, Manage Custom Fields to know more about adding/editing the custom field.

Step 2: Data Impact

  • Enter Affected Data Principals, Personnel Data Involvement, and Data Identifier Compromised, and click Next.

Step 3: Breach Classification

  • Enter Types of Breach, Data Breach Source, Cause of Breach, and Action Taken and click Submit.

Manage Custom Fields

Creating a Custom Field

To create a custom field, follow these steps:

  1. From the left navigation pane, go to Data Breach Notifications > Incidents.
  2. Click Manage Custom Fields.
  3. Click Add Fields.
  4. Enter the field details that are, Field Name, Input Type,and Display On.
  5. If the field is mandatory to fill mark it as Required and click Submit.
  6. Note: Only five custom fields are allowed to create.

Editing a Custom Field

To update a custom filed, follow these steps:

  1. From the left navigation pane, go to Data Breach Notifications > Incidents.
  2. Click Manage Custom Fields.
  3. Click Edit Fields.
  4. Select a field you want to edit, edit field details, and click Update.
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