Debug Log

Important: This feature is applicable only for the Mac clients.

This feature allows you to enable Web Security and Asset Management logs under the product installation directory.
If any issue occurs on the Mac client related to Web Security or Asset Management, then enable debug log from here.
Generate the issue and collect the logs from /Library/Application Support/Seqrite/Seqrite/logs.
The log file name is ’emlprod.logs’ for Web Security and ‘assetscan.log’ for Asset Management. Share the log files with Seqrite team for further analysis.

Enable Debug Logs

To enable Debug Logs, follow these steps:

1. On the Status page, select the Mac endpoints for which you want to enable Debug Logs.
2. The client action bar is enabled above the table. In the Client Actions drop down, select Debug Logs.
3. In the Please Select drop down, select Enable.
4. Click Submit.

As per heartbeat interval set for the client, logs start to generate.

Seqrite recommends disabling the ‘Debug Logs’ once the required logs have been collected. Failure to do so may result in a slowdown of the Mac system or potential system hang-ups if the log size increases.

Disable Debug Logs

To disable Debug Logs, follow these steps:

1. On the Status page, select the Mac endpoints for which you want to disable Debug Logs.
2. The client action bar is enabled above the table. In the Client Actions drop down, select Debug Logs.
3. In the Please Select drop down, select Disable.
4. Click Submit.

As per heartbeat interval set for the client, log creation will be stopped.