Enrollment

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Enrolling a new Android device

Device Enrollment is the process of enrolling the mobile device with the Seqrite mSuite console. After enrollment, the mobile device users become members of the Seqrite mSuite console. When you complete the enrollment, you can manage the device functionality, configurations, and perform the actions remotely. The device can be enrolled using Email/SMS, QR Code, or Enrollment with ADO Enablement.

Enrollment via Email and SMS

In this process, the enrollment command is sent through email or SMS. You can select this option when the device is with the user.

To enroll a new device using SMS/Email, follow these steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices.
  2. On Devices list page, select single or multiple selected devices. The With selected option is displayed.
  3. From the With selected list, select Send Enrollment Request > Enrollment via Email/SMS > and then click Submit. The enrollment details dialog box is displayed.
    Note: You can also send an enrollment request to the device from the Overview tab of the Device Details page. The enrollment using SMS is applicable only to the users settled in India.
    After sending the enrollment request, the device user will receive the enrollment details (Company Code and OTP) using email and SMS. The user must tap the enrollment link on the device, which navigates the user to the enrollment page. The user must follow the instructions given on the enrollment page. Now, the user must download and install the Seqrite mSuite Agent along with inbuilt wakeup app and enter the Company Code and OTP in the given text box on the enrollment wizard.
  4. Tap the Enroll button. The Activate Device Administrator screen is displayed.
  5. To activate the Device Administrator, tap Activate. The company code and OTP details will be validated. The device gets enrolled with the help of email/SMS. After completing the enrollment process, the enrollment request gets auto approved and all the mapped policy and configurations are applied on the device.

Enrollment via QR code

Select this method of enrollment when you have the mobile devices with you and will be doing the enrollment on your own. Additionally, this QR code can also be sent to the user using email and the user can scan that QR Code to enroll the device.

To enroll a device using QR Code, follow these steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices.
  2. On Devices list page, select devices.
  3. From the With selected list, select Send Enrollment Request > Enrollment via QR Code > click Submit. The enrollment details dialog box is displayed with the company code, OTP, Enrollment URL, Owner Email, and Device ID information.
    Note: You can also send an enrollment request to the device from the Overview tab of the Device Details page.
  4. On the Enrollment Details screen of the device, tap the arrow available on the header of the enrollment wizard. The Scan QR Code option is displayed.
  5. Tap the arrow next to the Scan QR Code option to scan the QR code on the device. The camera app opens.
  6. Bring the device in front of the QR code available on the desktop and scan it. After the QR code is detected, the Activate Device Administrator screen is displayed.
  7. To activate the Device Administrator, tap Activate. The QR code details will be validated. The device gets enrolled with the help of QR code.

Note:

  • In both the enrollment process (Email/SMS or QR Code), for KNOX devices, the user must agree the KNOX agreement. After the user accepts the agreement, the Device Administrator for Seqrite mSuite app will be disabled and the user will not be able to activate it again.
  • All the Samsung devices may not indicate that they support KNOX. Thus, even for such devices, when enrolling Seqrite mSuite, the KNOX/Samsung privacy agreement is displayed. On accepting the privacy agreement, all the KNOX-specific policies are applied on the device.

Enrollment using ADO

ADO stands for Android device owner. Seqrite mSuite requires Android Debug Bridge (ADB) to enable Device Owner Mode on the device. Thus, ADB helps to set a bridge between the computer and the connected device, and also perform multiple device actions, which in turn helps to set Seqrite mSuite as Android device owner (ADO). When enrolling with ADO:

  • You must configure ADB on your computer.
  • Your supported Android devices must be of 5.0 or later versions.

After the ADB is installed on your computer, connect your device having Seqrite mSuite installed on it and run the following command:

adb shell dpm set-device-owner com.seqrite.client/.components.receivers.MainDevice AdminReceiver

Note: Make sure there are no accounts configured on your device.

When you receive a success message, the device is considered as a Device Owner. Further, you can continue with the device enrollment process.

Using ADB assign device ownership to Seqrite mSuite

To view how to enroll the device using ADB and making Seqrite mSuite as Device Owner, follow these steps:

  1. Log on to the Seqrite mSuite console and in the left pane, click Devices.
  2. On Devices list page, click ADO Enroll button. A document is displayed with prerequisites and the complete process of making Seqrite mSuite the Device Owner.

Enrolling device with ADO enablement

To assign Seqrite mSuite Agent your device ownership, you must follow these three steps:

  1. On device, tap Settings > System > Reset. Please note that the terminology in your device may differ.

  2. Tap Reset Phone.

  3. Provision (assign Seqrite mSuite Agent your device ownership) your device using QR code.
    i. After factory reset of the device, a Welcome screen is displayed.
    ii. On the Welcome screen, tap 6 times below the word Welcome.
    iii. The setup wizard prompts you to connect to the Internet and download a QR code reader. In QR code setup screen, tap Next.
    iv. Choose the appropriate option to connect to the Internet.
    v. After connecting to the Internet, the Google Play services downloads a module that contains a QR code recognition engine.
    vi. Click Accept & Continue to accept the Google terms and conditions and let the QR reader installation begin.
    vii. Open the email received from your Administrator and scan the QR code available in the email with your device. In the next screen, tap OK and then tap Next. The ADO enrollment process using QR code is completed.

  4. Enroll Seqrite mSuite Agent. After assigning Seqrite mSuite Agent the device ownership, you must follow the Seqrite mSuite enrollment process by tapping the Seqrite mSuite icon on the device. Further follow the instructions on the screen.

Enrollment Time Matrix

Network Type Network Speed Approx. time taken to download the Agent App Approx. time taken to complete enrollment
3G 512 Kbps 1 min 4 minutes
4G 1.2 Mbps 55 secs 4 minutes
Wi-Fi 1.2 Mbps 15 secs 1 minute
2G 25 Kbps 33 mins 4 minutes

Note: *The time mentioned in the table is approximate timing and is subject to vary depending on multiple factors.

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